Summary
Overview
Work History
Education
Skills
Accomplishments
Referees
Timeline
Generic

Milly Neighbours

Hastings,Mayfair

Summary

I would like the opportunity to be considered for a position as an Animal welfare kennel officer. I am a hard worker who is looking for a new opportunity to expand my knowledge and passion for Animal welfare as well as the way we help keep animal welfare at a high standard. I am highly driven, and solution minded, I appreciate a challenge and apply lateral thinking to identify the best course of action.

EVERSLEY, OCEANIA HASTINGS, JULY 2019 – DECEMBER 2021 I worked part time in this position for 3 years mainly serving food and washing dishes. I gained a lot of experience in preparing and cooking food in an area with high hygiene standards as well as interacting with people. I gained employment at Eversley after volunteering for the Duke of Edinburgh Hillary award.

Mitre 10 Mega Hastings March 2022-2023, during the time I worked at Mitre 10 I worked as a checkout operator, on the customer service desk, Trade desk as well as doing infill. I Was also studying my level 4 certificate in animal m management during this time. Part of my job at Mitre 10 was ensuring customers were well looked after from helping them find the product they needed, to ensuring their checkout experience was fast, friendly and an experience to remember.

Pet stock, Hastings March 2023- September 2023, During my time at pet stock I was a customer service representative, some of my day to day tasks included but weren't limited to Animal husbandry, ensuring we were withholding a high level of cleanliness to ensure our animal welfare standards were the best they could be. I also did ship from store and have a vast knowledge of the products we were selling and the best fit for each animal a customer needed food for.

Totara health September 2023- April 2024, During my time at totara health I have had a very customer forward role working on the reception desk. My day to day tasks include answering phones and talking to customers face to face as well as booking appointments for them. During this time I have gained a lot more experience working with people from different walks of life and learning how to cater for their different needs. During this time I was also studying my Level 5 certificate in animal Technology.

Traffic safe NZ August 2024- Present day, For my job at traffic safe nz I am a Traffic controller, my day to day roll includes setting up and packing down our work sites, piloting traffic through the sites at safe speeds as well as operating traffic lights and being on stop go paddles. My work day ranges from 8 to 14 hours a day. I enjoy helping people understand what is happening on the roads and directing them to their destinations if they get lost. I have been on some well known state highway rebuilds such as State highway 1 outside Tokoroa where I was a pilot vehicle.

Overview

6
6
years of professional experience

Work History

Traffic Controller

Traffic Safe NZ
08.2024 - Current
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.
  • Stood for 10 hours with "Stop/Slow" paddle directing traffic.

Customer Service Representative

Totara Health
09.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Sales Associate

Pet Stock
03.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Checkout Operator

Mitre 10 Mega Hastings
03.2022 - 03.2023
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Tallied cash drawer at beginning and end of each work shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Kitchen Assistant

Oceania Healthcare
07.2019 - 11.2021
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Learned other teammates' work tasks to train as backup.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

Education

Certificate in Animal Technology -

Eastern Institute of Technology
Taradale, HKB
12.2023

Certificate in Animal Management - Bachelor Veterinary Nursing

Eastern Institute of Technology
Napier, NZ
12.2022

2 NCEA -

KARAMU HIGH SCHOOL
Hawkes Bay
2021

Skills

  • Reliable
  • Efficient
  • Hard working
  • Teamwork
  • Meeting deadlines
  • Good customer service
  • Using initiative
  • Money Handling
  • Till Counting

Accomplishments

    2022 Gained my level 4 certificate in animal management at EIT as well as my pet first aid certificate.

    2022 Gained my Marine Mammal medic certificate.

    2023 Gained my Level 5 Certificate in Animal technology.

Referees

Available on request

Timeline

Traffic Controller

Traffic Safe NZ
08.2024 - Current

Customer Service Representative

Totara Health
09.2023 - 04.2024

Sales Associate

Pet Stock
03.2023 - 09.2023

Checkout Operator

Mitre 10 Mega Hastings
03.2022 - 03.2023

Kitchen Assistant

Oceania Healthcare
07.2019 - 11.2021

Certificate in Animal Technology -

Eastern Institute of Technology

Certificate in Animal Management - Bachelor Veterinary Nursing

Eastern Institute of Technology

2 NCEA -

KARAMU HIGH SCHOOL
Milly Neighbours