Miloni Parekh
Hamilton,Hillcrest
Summary
Performance driven and a self-starter with 2+ years of administrative work experience with extensive knowledge of data entry, analysing and reviewing information discretely, compliant to confidentiality and privacy norms, following system processes and capable of decision-making. Effective communicator with strong work ethics adhering to relevant laws and regulations. Highly efficient and professional attitude, great organizational skills, attention to accuracy and detail, and well developed teamwork abilities. Adept at building and maintaining positive relationships with employees and management. A can-do attitude with demonstrated leadership skills in team as well as engagement activities.
Overview
3
3
years of professional experience
Work History
Recovery Administrator, Workforce Management
Accident Compensation Corporation
10.2021 - Current
- Demonstrated leadership in engagement activities for Workforce Management
- Led the ideation, creation and execution of the Team Wall highlighting special occasions, team achievements and celebrating a fellow team member
- Led, organized and facilitated celebrations of special occasions or events for Team Kauri in Workforce Management
- Lead contributor for testing email triaging for A_Assisting Independence and Assisted Recovery and Manual reviewing of Assisted Inbox
- Lead contributor for the testing welcome dialler tasks for Welcomes
- Documented case management activity for accurate, reliable records and maintained client confidentiality
- Discretely analyzed claims for open or claim closures for Assisting Independence, RTW, Assisted Recovery and Enabled Recovery
- Major contributor of spreadsheet work for Assisted Recovery and Assisting Independence
- Developed sound understanding of EOS and Salesforce
Payments Officer
Accident Compensation Corporation, ACC
03.2021 - 10.2021
- Executed learning ability to maximise contribution to various client reimbursement processes involved
- Constantly supported team members with knowledge on processes and delivered efficiency in tasks
- Maintained high standard of accuracy in adding and calculating data for client weekly compensation
- Developed and maintained relationship with external and internal stakeholders for client reimbursements
- Developed knowledge of weekly compensation, its processes and approval of weekly client payments
- Enhanced knowledge on additional processes involving abatement, child support instructions and court order fines to be able to maximise contribution
- Coordinated and followed-up with external stakeholders for relevant income support information for claimants
- Received acknowledgement from team members for proactive and prompt team support in carrying out additional task responsibilities
Recovery Administrator
Accident Compensation Corporation, ACC
12.2020 - 03.2021
- Developed an understanding of the organizational culture and policies
- Gained knowledge of the internal claimant management system - EOS
- Developed the understanding of the CRM process - Salesforce
- Developed the ability to adapt to new processes quickly and switch to different work type frequently
- Reaching out to medical services providers for medical information or reports required for claimant records via email correspondence
- Learnt about purchase orders using MFP and authorising them, uploading physical batch files to claimant records accurately, maintaining correct claimant medical information by filing away medical reports and notes
- Verifying information entered accurately before sending and after receiving for adherence to privacy breach policy
- Maintaining claimant records accurately and efficiently by following processes seamlessly
- Maintaining high standards of teamwork and team support
ECE Teacher
Rainbow Corner Early Learning Centre
09.2020 - 12.2020
- Maintained fun, interactive, clean and well-organized classroom
- Served as a strong support to fellow teachers
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Instructed and monitored students in active teaching, following protocols outlined in school structure
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Verified daily care of children by following licensing guidelines and implementing company standards
- Communicated directly with parents and prospective parents to achieve success for children
- Engaged in respectful relationships with parents, teachers, and the manager
Research Assistant
English Language Partners
08.2020 - 12.2020
- Developed an understanding of the Student Management System (SMS)
- Worked both independently and collaboratively with internal and external stakeholders
- Maintained email and phone correspondence with internal and external stakeholders
- Delivered administrative support for data management by updating records of learners and volunteers
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Created information on new learners and volunteers and updated availability statuses from time to time
- Assisted Programme Tutors in workshops conducted for learners
- Volunteered to teach English and helped the learners meet the learning objectives and outcomes successfully
- Helped learners integrate and participate with Kiwi Life and culture by delivering necessary language support
- Performed statistical, qualitative, and quantitative research and analysis for a newly assigned scooping project
- Presented the collated information in a clear, logical format with recommendations for future action
- Identified and contacted schools, local businesses, and independent organizations to create a database for new learners of English language
- Became a certified ESOL home tutor
Education
Master of Arts - Public Relations (Professional Communication)
Deakin University
Melbourne, Australia2008
Master of Communication And Journalism -
University of Mumbai
Mumbai, Maharashtra, India2006
Bachelor's of Mass Medica - Advertising
Kischinchend Chellaram College
Mumbai, Maharashtra, India2004
Skills
- Excellent written and verbal communication
- Leadership with decision-making abilities
- Ability to work collaboratively and independently
- Ability to learn new processes, flexible and adapts changes smoothly
- Highly attentive to detail and accuracy
- Strong work ethics and supportive team player
Timeline
Recovery Administrator, Workforce Management
Accident Compensation Corporation
10.2021 - Current
Payments Officer
Accident Compensation Corporation, ACC
03.2021 - 10.2021
Recovery Administrator
Accident Compensation Corporation, ACC
12.2020 - 03.2021
ECE Teacher
Rainbow Corner Early Learning Centre
09.2020 - 12.2020
Research Assistant
English Language Partners
08.2020 - 12.2020
Master of Arts - Public Relations (Professional Communication)
Deakin University
Master of Communication And Journalism -
University of Mumbai
Bachelor's of Mass Medica - Advertising
Kischinchend Chellaram College
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