Min Huang
Auckland,AUK
Summary
Self-motivated and adaptable professional with experience in export area management, logistics, and customer experience within the supply chain sector. Known for a proactive attitude, strong work ethic, and quick learning ability. Skilled in effective communication and eager to contribute to a dynamic team while supporting organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Export Customer Service Coordinator
Goodman Fielder NZ Ltd
11.2022 - Current
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
- Assisted in coordinating export shipments to ensure on-time delivery, in accordance with customer requirements.
- Monitored product shipment status from production through delivery at the destination port.
- Prepared detailed reports on shipment timelines and key information related to export activities.
- Resolved any issues that may arise during the export process by communicating effectively with relevant parties, such as 3PL, carriers, and the port.
- Prepared and processed all required documentation accurately and in a timely manner.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with the manager to achieve project objectives and meet deadlines.
Export Customer Service Specialist
Constellation Brands New Zealand Limited
Auckland
04.2022 - 11.2022
- Worked closely with freight forwarders to arrange transportation for goods being exported overseas.
- Coordinated with internal departments to ensure timely delivery of goods to customers abroad.
- Responded promptly to emails from foreign customers seeking assistance or information about their orders.
- Assisted in the preparation of documents related to international shipments.
- Assisted colleagues when additional support was required during peak periods or busy times of year.
- Attended weekly meetings with overseas customers, providing support and solutions to address their needs and concerns.
Export Coordinator
JF Hillebrand New Zealand Limited
11.2020 - 03.2022
- Coordinated with customers, vendors and carriers to ensure timely delivery of goods.
- Provided assistance in resolving customer complaints regarding shipment issues or delays.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Coordinated with the 3PL warehouse to manage order processing and container loading activities.
- Prepared and sent all necessary documentation to customers in a timely and accurate manner.
Import and Export Coordinator
JF Hillebrand New Zealand Limited
05.2017 - 07.2019
- Liaised with customers and overseas offices to coordinate collections from multiple origins, and arranged shipping bookings across various modes.
- Demonstrated excellent communication skills when working with suppliers, customs authorities, and internal teams to ensure smooth logistics operations.
- Coordinated incoming shipment logistics, including scheduling, real-time tracking, and managing delivery timelines to meet operational targets.
- Identified opportunities for improvement within current processes in order to increase efficiency and reduce costs associated with imports and exports.
- Coordinated and monitored the shipment of goods to ensure timely delivery.
Customer Service Representative
Famous Pacific Shipping (NZ) Ltd
07.2016 - 04.2017
- Communicated regularly with customers regarding order status updates.
- Coordinated the importation of products from multiple countries.
- Provided guidance on best practices for importing and exporting goods.
- Created detailed reports outlining progress of imports and exports to management team.
- Managed shipment tracking information in computer system database.
- Assisted in resolving customer service issues related to imports and exports.
- Handled shipment coordination for products beginning in country of origin and ending at final destination.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
Skills
- Effective communication
- Attention to detail
- Problem solving
- Shipping management
- Logistics coordination
- Customer service
- Time management
Certification
- CBAFF Customs UUI
References
References available upon request.
Timeline
Export Customer Service Coordinator
Goodman Fielder NZ Ltd
11.2022 - Current
Export Customer Service Specialist
Constellation Brands New Zealand Limited
04.2022 - 11.2022
Export Coordinator
JF Hillebrand New Zealand Limited
11.2020 - 03.2022
Import and Export Coordinator
JF Hillebrand New Zealand Limited
05.2017 - 07.2019
Customer Service Representative
Famous Pacific Shipping (NZ) Ltd
07.2016 - 04.2017
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