Seungmin Lee
Auckland,AUK
Summary
Results-driven professional with a proven track record in providing exceptional customer service and achieving outstanding results in the restaurant industry. Skilled in front of house operations, multitasking, and maintaining high standards of cleanliness and service. Demonstrated ability to deliver a welcoming atmosphere, exceed customer expectations, and effectively handle customer inquiries and complaints. Strong team player with excellent communication and interpersonal skills, committed to fostering positive working environments. Proficient in English, Japanese, and Korean languages. Seeking a position where I can leverage my expertise and contribute to the success of a dynamic organization in the aviation industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Park Hyatt Hotel
01.2024 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Food and Beverage Attendant
JW Marriott Hotel
08.2023 - 12.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Fast Food Cook and Front of House
Ippin Ramen
04.2023 - 06.2023
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Resolved guests complaints while maintaining positive customer environment.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Front of House Assistant
Koji Japanese Buffet Restaurant
01.2022 - 02.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Middleton Grange School
Christchurch, NZ12.2022
Skills
- Food Service Standards
- Customer Loyalty
- Credit Card Transaction Processing
- Policy and Procedure Adherence
- Customer Inquiries
- Interpretation
- Social Skills
- First Aid and CPR
Languages
Korean
Native or Bilingual
Japanese
Professional Working
English
Full Professional
Certification
LCQ-Licence Controller Qualification
Timeline
Food and Beverage Attendant
Park Hyatt Hotel
01.2024 - Current
Food and Beverage Attendant
JW Marriott Hotel
08.2023 - 12.2023
Fast Food Cook and Front of House
Ippin Ramen
04.2023 - 06.2023
Front of House Assistant
Koji Japanese Buffet Restaurant
01.2022 - 02.2023
High School Diploma -
Middleton Grange School
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