Min Zhang
Onehunga,Auckland
Summary
Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding travel industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
12
12
years of professional experience
Work History
Service Advisor
Auckland city toyota
Mt-wellington
01.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Handled Chinese Wechat /xiaohongshu inquiries regarding appointments and work in process.
Service Advisor
Winger Motors Limited
Greenlane, Auckland
08.2021 - 01.2023
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Handled telephone inquiries regarding appointments and work in process.
- Updated customer accounts in computer system, submitted payments and changed personal details.
Rental Operations Agent
Avis Budget Group
02.2018 - 07.2021
- Qualifying each customer using our company rental requirement guidelines and provide ongoing service and sales support.
- Providing the customers' assistance with directions, maps local area information, appropriate service information, ect.
- Reviewing the rental parameters with all customers to ensure a complete understanding of our rates and service charges, ensuring the return date and time on rental agreements is accrete.
- Answering the phone in a timely manner to assist customers with rates information, booking of reservation, extending of contracts, directions and ects.
- Responsible for accurate counting and balancing of cashier drawers
- Resolved customer inquiries, complaints, and issues
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Customer Service Assistant and Marketing Officer
Pocwifi Data Service Ltd
01.2016 - 02.2018
- Greet customers or other personnel of the firm by phone, in person, or through electronic media, including email
- Provides marketing tracking and research information by collecting, analysing, and summarising data and trends.
- Accomplishes marketing and organisation mission by completing related results as needed.
- Resolve customer complaints via phone, email, mail or social media
- Update social media accounts regularly to engage with general public
- Created and implemented specialised marketing plans to support core growth opportunities.
- Listed new products on company website and updated product descriptions.
Financial Assistant Intern
Baodao care ltd
Fujian,China, ZHANGZHOU
10.2014 - 05.2015
- Assist with the recruitment process
- Substantiates applicants' skills by administering and scoring test
- Schedules examinations by coordinating appointment
- Submits employee data reports by assembling, preparing and analyzing data
- Handling the office daily administration duties
- Process and prepare financial and business forms for the purpose of checking account balance, facilitating purchase,etc
- Processed daily invoices and payments to keep accounting records current.
- Create, send and follow up on invoices and collect and enter data for various spreadsheets, collect information and prepare payroll payment
Cashier
Cosmo
Coventry, England, England
02.2012 - 07.2012
- Greeted all customers and provided prompt and friendly service.
- Accept payments from customers and give change and receipts
- Solved complaints by customers and issued credits for returned merchandise. Which includes inspecting whether the items are in good condition and using the right procedure for cash, credit cards, or other types of payment
- Answer customer questions and provide information about the store's procedures and policies.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
Education
Post Graduate Diploma in Management
Whitreia Community Polytechnic
Auckland 09.2016
Bachelor of Business Administration -
Coventry's University
England10.2014
Skills
- Microsoft Word, Excel and PowerPoints
- Cashier
- Marketing
- Research
- Sales support
- Teamwork
- Time management
- Active listening
- Friendly, positive attitude
- Data management
- Data entry
- Financial statement preparation
- Database record keeping
- Inbound and outbound calling
- Problem-solving abilities
- Retail sales customer service
- Fleet dispatching
Languages
- English
- Mandarin
Timeline
Service Advisor
Auckland city toyota
01.2023 - Current
Service Advisor
Winger Motors Limited
08.2021 - 01.2023
Rental Operations Agent
Avis Budget Group
02.2018 - 07.2021
Customer Service Assistant and Marketing Officer
Pocwifi Data Service Ltd
01.2016 - 02.2018
Financial Assistant Intern
Baodao care ltd
10.2014 - 05.2015
Cashier
Cosmo
02.2012 - 07.2012
Post Graduate Diploma in Management
Whitreia Community Polytechnic
Bachelor of Business Administration -
Coventry's University
Similar Profiles
Vijay Babu KodappullyVijay Babu Kodappully
Used Car Sales Consultant at Auckland City Toyota GreenlaneUsed Car Sales Consultant at Auckland City Toyota Greenlane
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Lucinda TongeLucinda Tonge
Registered Nurse at Auckland City HospitalRegistered Nurse at Auckland City Hospital