Mingmei （Sunny ） Cheng
West Harbour,AUK
Summary
I have extensive experience in customer support and technical support, with significant front-line experience in assisting customers and colleagues to solve problems. I am familiar with mainstream computer operating systems and have the ability to quickly learn new product knowledge and processes. I possess excellent administrative skills and have the ability to manage day-to-day activities on social media channels. I am currently seeking a suitable position within an ambitious company or organization.
Overview
6
6
years of professional experience
Work History
IT Support Engineer and Admin
Wonderland Construction Group
11.2018 - 01.2021
- Manage corporate cybersecurity
- Develop company website
- Manage company social media accounts, such as Facebook and LinkedIn
- Manage company systems and network storage system
- Repair company computers and other electronic equipment
- Assist HR colleagues in managing the company's headcount processing, and arrange and organize company employee activities and training
- Manage the daily operations of the subsidiary, including sales, ocean import and export documentation, local warehousing, distribution of goods, and subsequent maintenance
Sales Manager
Gogo Technology
01.2018 - 11.2018
- Develop new customers
- Maintain relationships with old customers
- Maintain systems used by customers
- Sales advertising
Web Developer
Gogo Technology
11.2016 - 01.2018
- Developed an e-commerce website based on PHP language and the MVCL framework.
- Maintained and monitored network connections and wireless access for local and remote computers and devices.
- Troubleshooted hardware and software issue
Desktop Support
Osia Book Shop
01.2015 - 12.2015
- Assist in maintaining the official website and undertake design and content development as required.
- Manage the bookstore's database, add new books, and make modifications to existing books as needed.
- Maintain and troubleshoot desktop and laptop.
- Configure and troubleshoot network connections and wireless access for local and remote computers and devices.
- Ensure that all computers in the company's network are backed up and secure.
Education
Certificate in Science And Technology
Auckland University of Technology
07-2016
Skills
- Server Management
- Network Architecture
- Help Desk Support
- Office equipment proficiency
- Operations administration
- Front Office Support
- Microsoft Office and Outlook proficiency
- Office Organization
- Office administration work
Timeline
IT Support Engineer and Admin
Wonderland Construction Group
11.2018 - 01.2021
Sales Manager
Gogo Technology
01.2018 - 11.2018
Web Developer
Gogo Technology
11.2016 - 01.2018
Desktop Support
Osia Book Shop
01.2015 - 12.2015
Certificate in Science And Technology
Auckland University of Technology
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