Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Mingze Ma

1/22 Iwi Road, Baverstock,Hamilton

Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Talented Taxi Driver versed in providing top-notch care to passengers and belongings. Adept at maintaining vehicle in clean and operable condition. Dedicated to providing exceptional customer service to all customers.

Overview

10
10
years of professional experience

Work History

Taxi Driver

Blue Star Taxis
Christchurch City, Christchurch
10.2013 - 11.2017
  • Greeted customers and provided assistance with luggage.
  • Maintained contact with dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
  • Provided door-to-door service for passengers in a safe and courteous manner.
  • Monitored traffic conditions to determine most efficient route.
  • Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
  • Ensured vehicle was clean and in proper working order before each shift.
  • Collected fares according to established rates and ensured fare accuracy through use of meters and GPS systems.

VIP Host

Christchurch Casino
Christchurch City, Christchurch
01.2008 - 09.2013
  • Greeted and welcomed guests in a friendly manner.
  • Resolved any customer complaints or issues in a professional manner.
  • Organized special events such as birthdays, anniversaries, and corporate functions.
  • Created reports related to VIP Host duties including daily sales totals, reservation numbers, and customer feedback surveys.
  • Assisted with training new employees on VIP Host job duties.

Education

Bachelor of Commerce - Economics, Management, Finance

University of Otago
Dunedin, NZ
07.2007

Skills

  • Experience Management
  • Complaint Handling
  • Event Planning
  • Reservations Management
  • Customer Service
  • Beverage Preparation
  • Road Regulations Knowledge
  • GPS and Mapping
  • Clean Driving Record
  • Vehicle Operations
  • Passenger Assistance
  • Payment Processing

Languages

Mandarin
Native/ Bilingual
English
Professional

Interests

  • Basketball
  • Cycling
  • Computing

Timeline

Taxi Driver

Blue Star Taxis
10.2013 - 11.2017

VIP Host

Christchurch Casino
01.2008 - 09.2013

Bachelor of Commerce - Economics, Management, Finance

University of Otago

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Mingze Ma