Mingze Ma
Hamilton,WKO
Summary
Dynamic professional with a proven track record at Hamilton Gardens, enhancing visitor engagement and satisfaction through personalized service and strategic sales techniques. Skilled in ticketing systems and problem-solving, I successfully streamlined operations, significantly reducing wait times while fostering a collaborative team environment. Fluent in Mandarin and English, I bring cultural sensitivity to diverse interactions.
Overview
8
8
years of professional experience
Work History
Visitor Services Representative
Hamilton Gardens
09.2024 - Current
- Assisted in collecting feedback from visitors through comment cards or surveys, using information to drive continuous improvement initiatives.
- Increased visitor satisfaction by offering personalized recommendations for exhibits and events.
- Managed gift shop operations, maintaining inventory levels while promoting sales through strategic merchandising techniques.
- Streamlined ticketing process for better efficiency, resulting in reduced wait times for guests.
- Informed visitors about membership options, leading to increased enrollment rates in support of organizational growth objectives.
- Addressed visitor concerns promptly and professionally, ensuring a positive impression of the organization.
Insurance Specialist
Ping An Insurance (Group) Company of China
07.2017 - 05.2024
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
Bachelor of Commerce - Accounting, Finance, Economics
07-2007
Skills
- Visitor engagement
- Language fluency (Mandarin, English)
- Sales and promotion
- Ticketing systems
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Computer skills
- Customer service excellence
- Money handling
- Cultural sensitivity
- Tour guiding expertise
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
Interests
- Playing Sports
- I enjoy cooking for friends and family gatherings
- Music
- Backpacking and Hiking
Timeline
Visitor Services Representative - Hamilton Gardens
09.2024 - Current
Insurance Specialist - Ping An Insurance (Group) Company of China
07.2017 - 05.2024
University of Otago - Bachelor of Commerce, Accounting, Finance, Economics
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