Minh Phung
Wellington,WLT
Summary
- A passionate, responsible and knowledgeable second year student. With well-developed skill in business, great level of calculating and the ability to perform in a team. I am seeking for any position where I could have an opportunity to build experience in the fields and make meaningful contributions to the company
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Supermarket Assistant
New World Wellington City
Wellington, Wellington
11.2020 - Current
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Recommended products to customers to drive sales.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Retrieved items for customers and verified prices.
Front of House Staff Member
O&Bowl North City
Porirua, WGN
02.2020 - 10.2020
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Examined trays to check contents for required items and complete orders.
- Reduced customer wait times by quickly operating customer window and sales register.
Sales Assistant
N B V Vegetable Business
Wellington, Wellington
11.2018 - 09.2020
- Completed orders and organized product deliveries to meet customer timetables.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Organize and prepare vegetable before customer come in.
- Fast calculating without calculator.
Front of House Team Member
T&G Takeaways
Otaki, WGN
06.2017 - 11.2018
- Stayed ready for quick turnovers by pre-bussing tables.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Hotel Receptionist
Awa Downtown Hostel
Hanoi, Vietnam, Vietnam
12.2017 - 02.2018
- Resolved service-related problems and documented actions in system.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
Education
Bachelor of Commerce - International Business And Finance
Victoria University of Wellington
Wellington 03.2020 - Current
Skills
Department operations
Customer service-focused
Food safety understanding
Employee training
Cleaning skills
Shelf organizing
Product facing
Assisting customers
Timeline
Supermarket Assistant
New World Wellington City
11.2020 - Current
Bachelor of Commerce - International Business And Finance
Victoria University of Wellington
03.2020 - Current
Front of House Staff Member
O&Bowl North City
02.2020 - 10.2020
Sales Assistant
N B V Vegetable Business
11.2018 - 09.2020
Hotel Receptionist
Awa Downtown Hostel
12.2017 - 02.2018
Front of House Team Member
T&G Takeaways
06.2017 - 11.2018