Thai Nguyen
Te Atatu,AUK
Summary
Customer-focused team member with experience resolving issues, and communicating clearly. I care about creating positive experiences for customers, and contributing to a supportive workplace.
Overview
6
6
years of professional experience
Work History
Customer Service Champion
One New Zealand Group Limited - NorthWest Store
Massey , Auckland
02.2024 - Current
- Helped customers work through issues by talking things out, and finding practical solutions.
- Supported customers with questions and product information in a friendly, approachable way.
- Managed incoming calls and emails, making sure people received timely, helpful responses.
- Suggested products or services that genuinely suited each customer’s needs.
Production Worker/Machine Operator
New Zealand Apple Products
Upper Moutere, Tasman
06.2023 - 12.2023
- Kept an eye on quality during production and inspections to make sure everything met the right standards.
- Followed safety guidelines to help maintain a safe, steady work environment.
- Loaded and unloaded materials for production, using proper handling techniques to avoid damage or delays.
- Ran machinery to assemble products efficiently, even when things got busy on the floor.
Food Process Worker
Talley's Limited
Motueka, Tasman
01.2022 - 04.2023
- Kept production areas clean and sanitary throughout each shift.
- Watched over the quality of packaged food products to ensure they met standards.
- Worked with the team to keep the workflow running smoothly.
- Packaged, processed food items according to the set guidelines.
Customer Service Manager
Sparkle Dry Cleaner
Grey Lynn, Auckland
11.2019 - 07.2021
- Coordinated schedules and day-to-day workflow to keep customer service running smoothly.
- Handled tougher customer questions by talking things through, and finding practical solutions.
- Supported team members when they needed help resolving more complex customer issues.
- Organized team activities to build connections and keep the workplace positive.
Education
Diploma Level 6 - Business Management
Imperial College of New Zealand Limited
Auckland, NZ08-2016
Diploma Level 5 - Hospitality Administration And Management
North Shore International Academy
Auckland07-2015
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Call handling
- Team coordination
Languages
Vietnamese
Native/ Bilingual
English
Professional
Timeline
Customer Service Champion
One New Zealand Group Limited - NorthWest Store
02.2024 - Current
Production Worker/Machine Operator
New Zealand Apple Products
06.2023 - 12.2023
Food Process Worker
Talley's Limited
01.2022 - 04.2023
Customer Service Manager
Sparkle Dry Cleaner
11.2019 - 07.2021
Diploma Level 6 - Business Management
Imperial College of New Zealand Limited
Diploma Level 5 - Hospitality Administration And Management
North Shore International Academy