MINU MATHAI

Responsibility

• Conceptualise and drive My Tower features to deliver business outcomes.
• Understand the customer and market need.
• Build a roadmap & strategy for the My Tower aligning to company goals.
• Build & drive an adoption/marketing plan for My Tower.
• Measure the performance and optimize to improve experience and growth.
• Engage & communicate with stakeholder and teams to ensure alignment.
• Manage backlog for two squads.

Key Achievements -

• Launched My Tower into market on 3rd Dec 2019.
• Drove 70K customers to register with 20K users and 10K transaction per month.
• Redirected 35% of relevant traffic into My Tower.
• Delivered the first Digital Quotes to Buy journey for motor insurance in Fiji.

Responsibility

• Responsible for managing all Vodafone Prepay products and its customers.
• Constant optimisation of the product based on customer feedback and market trend.
• Developing short and long term customer centric product road map/strategy.
• Responsible for end to end customer and product journey.
• Being the key interlock between multiple squads across the organisation.
• Building strong relationship and maintaining communication with key stakeholders so as to influence and align.

Key Achievements -

• Leading and designing for launching Kogan Mobiles, powered by Vodafone, in NZ which will bring $1mil/year revenue and 20K/year customer.
• Delivered an increase in revenue by $0.8 mil and improved CX by 10 points in the FYI 18/19 by product improvements like plan refresh, Xmas and summer offers.
• Led the CX design journey for Prepay Customer for the implementation of Prepay Activation & Payments methods.

Responsibility

• Maintaining and building Prepay products to meet the business requirement and customer satisfaction including detailed design, development and unit test.
• Identify possible improvements, propose feasible end to end solutions and suggest options for performance improvement Collaborate and build relationship within multiple Business Units like Technology, Customer Operations, Business.

Achievements

• Technically lead all project end to end introduced by Vodafone since 2015 including MyFlex Prepay, NZs only flexible Prepay plan and Vodafone's first Digital lead proposition.
• Was the key consultant for introducing Vodafone Prepay Carry Over, Prepay Pay & Go, International and Travel plans Won appreciation from peers and managers for the dedication and quality of work done.