Mirajul Khan
Papakura
Summary
Dynamic store manager with extensive experience at Better Burger, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing store operations. Skilled in inventory management and employee training, consistently achieving a 20% increase in team productivity. Adept at problem-solving and fostering positive workplace environments.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Better Burger
10.2020 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
Old Wairoa Superette
01.2010 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Shift Manager
Burger Fuel
06.2018 - 09.2019
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Shift Manager
Burger King
05.2017 - 05.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
McDonald's
08.2009 - 02.2012
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Post-Baccalaureate Diploma - Hospitality Management
Imperial College
Auckland, NZ06-2025
No Degree - Food Safety
MIT
Manukau, NZ02-2013
NCEA Level 3 - General Studies
Papakura High School
Papakura, NZ11-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
Timeline
Store Manager
Better Burger
10.2020 - 07.2024
Shift Manager
Burger Fuel
06.2018 - 09.2019
Shift Manager
Burger King
05.2017 - 05.2018
Manager
Old Wairoa Superette
01.2010 - 01.2020
Crew Member
McDonald's
08.2009 - 02.2012
Post-Baccalaureate Diploma - Hospitality Management
Imperial College
No Degree - Food Safety
MIT
NCEA Level 3 - General Studies
Papakura High School
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