Mireece Arendze-Duys
Auckland,AUK
Summary
Digital Business Analyst | Transforming Banking & Healthcare with Technology
With 11+ years in business and systems analysis across financial services, banking, and healthcare, I specialize in optimizing processes, modernizing technology, and driving digital transformation. Holding a Bachelor's degree in Computer Science, I am passionate about big data, process modeling, AI, robotics, solution design, and cloud migration. My expertise lies in integrating cutting-edge technology to improve efficiency, enhance user experience, and maximize business value, while reducing costs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Digital Business Analyst
Southern Cross Healthcare
, New Zealand
03.2023 - Current
- Company Overview: New Zealand’s largest healthcare insurer
- Website: http://www.southerncross.co.nz
- Led the implementation of a Contractor Management System across hospital sites, improving compliance and operational efficiency
- Managed the legacy data migration project, moving critical patience data from on-premises servers to cloud infrastructure
- Automated the Bulk Receipting process for medical funders, significantly reducing manual effort and improving processing times
- Worked with Cherwell for incident management, improving the overall efficiency of the support team
- Spearheaded the implementation of the Travel Management System and was recognized as a Super Star Nominee for exceptional contribution
- Led digital transformation projects, optimizing processes across multiple domains, including compliance, technology, and operational excellence
- Created the support model for the new Learning Management System (Cornerstone), ensuring seamless integration with existing systems and user adoption
- Led the project of an e-credentialing tool for medical specialists, creating a secure and compliant single source of truth
- Collaborated with cross-functional teams, providing strategic recommendations to enhance service delivery and process efficiencies
- Conducted gap analyses, ensuring regulatory and risk frameworks aligned with industry best practices
- New Zealand’s largest healthcare insurer
- Website: http://www.southerncross.co.nz
Senior Business Analyst
Standard Bank of South Africa
, South Africa
02.2013 - 12.2022
- Company Overview: One of Africa’s largest financial institutions
- Led multiple large-scale projects across the banking domain, including fraud detection, core banking system upgrades, and digital transformation initiatives
- Played a key role in the Risk Minder fraud detection project, collaborating with a cross-functional team to improve risk assessment and fraud prevention capabilities
- Facilitated workshops with stakeholders to gather and document requirements, ensuring alignment with business objectives and compliance standards
- Worked on telephony and self-service chatbot leveraging off of Salesforce capabilities to build queries and complaints management.
- Developed chatbot intents and capabilities using Kasisto, the first self-service app chatbot for the bank, improving customer interaction and support
- Created user stories using Confluence for all Epics which supported the organisational strategy
- Ran Scrum meetings/stand-ups with project teams and squads – Using Jira
- Contributed to innovation projects, boosting revenue through technology-driven solutions
- Maintained and upgraded core banking systems, including New Delivery System and Customer First, ensuring seamless account origination and product selling
- Mentored junior analysts, providing guidance on business analysis tools, techniques, and best practices
- Collaborated with cross-functional teams and external vendors to ensure smooth delivery and continuous improvement of processes
- Analysed UX/UI designs and concepts for new apps/interfaces/continuous improvement
- One of Africa’s largest financial institutions
Business Analyst
Standard Bank of South Africa
, South Africa
- Managed the delivery of key business analysis services, working on projects related to process optimization, system implementations, and digital banking solutions
- Developed detailed business requirements and facilitated communication between stakeholders to ensure successful project outcomes
- Led the analysis and redesign of customer journeys, improving customer satisfaction and operational efficiency
- Supported various initiatives aimed at regulatory change compliance, including adherence to banking regulations and risk management frameworks
- Managed incident management processes using Remedy, improving incident tracking and response times
Junior Business Analyst
Standard Bank of South Africa
, South Africa
- Assisted senior analysts in gathering business requirements, developing process maps, and supporting the documentation for various banking projects
- Contributed to the rollout of customer-centric technologies, improving overall operational effectiveness and customer experience
- Provided support for processes changes inhouse and doing analysis for Business an usual service requests
Education
Business Analyst Diploma -
Faculty Training Institute
01.2015
BSc. - Computer Science
University of Heriot-Watt
Edinburgh01.2014
BTech Higher National Diploma - IT
London School of Business & Management
01.2012
Skills
- Business Analysis
- Process Optimization
- Banking Compliance Expertise
- Risk Management
- Governance
- IT Service Management
- Business Readiness
- Change Management
- Compliance Management
- Risk Mitigation
- Stakeholder Management
- Hybrid methodologies
- Data-Driven Decision Making
- Workshop Facilitation
- Communication
- Enterprise-Wide Digital Transformation
- Remedy
- Cherwell
- Microsoft
- Salesforce CRM
- AWS
- Microsoft PowerApps
- Machine-learning
- Robotics
- Collaboration tools
- Wireframe creation tools
- Tableau
Certification
- AWS Certified Cloud Practitioner (CLF-C02) Cert Prep: 1 Cloud Concepts
- Certified Health Cybersecurity Professional
- Agile & Scrum Foundations
- Cyber security for Business Analysts
- Salesforce Trailblazer
Recognition
2018, Beyond Excellence recognition, 2019, Beyond Excellence recognition, 2020, Beyond Excellence recognition, 2020, Mark of Excellence Nominee, Successfully migrated data from legacy servers to the cloud, improving system performance and reducing costs, Implemented Contractor Management System across hospital sites, streamlining operations and increasing compliance, Completed Health Cybersecurity Certification, enhancing knowledge of data protection and cybersecurity protocols, Automated Bulk Receipting for medical funders such as ACC and Southern Cross Society, reducing manual processing time and improving efficiency, Spearheaded the Travel Management System implementation, recognized as a Super Star Nominee, Assisted in core systems MedTech and WebPAS application upgrades, earning recognition as a Super Star Nominee, National Certification for UX/UI design techniques, Participated in the annual hackathon from 2017 to 2022 at Standard Bank, with my team achieving top 3 placements twice, showcasing our ability to innovate under pressure and deliver solutions that drive value
Timeline
Digital Business Analyst
Southern Cross Healthcare
03.2023 - Current
Senior Business Analyst
Standard Bank of South Africa
02.2013 - 12.2022
Business Analyst
Standard Bank of South Africa
Junior Business Analyst
Standard Bank of South Africa
Business Analyst Diploma -
Faculty Training Institute
BSc. - Computer Science
University of Heriot-Watt
BTech Higher National Diploma - IT
London School of Business & Management
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