Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Miriama Jemimah Fomai

Auckland,AUK

Summary

Dynamic receptionist with proven expertise at Coolma Company Ltd, excelling in customer relationship management and data entry. Recognized for enhancing office efficiency and delivering exceptional service. Adept at telephone operations and inventory management, ensuring a welcoming environment while effectively coordinating appointments and supporting team needs. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages, and routing mail to recipients. Positive nature, with excellent people skills. Highly organized and efficient receptionist, with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

1
1
year of professional experience

Work History

Receptionist

Coolma Company Ltd
Savalalo, Apia
09.2021 - 05.2022
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled and confirmed appointments and meetings for management team.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Scheduled appointments for clients, customers, and other visitors.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Coordinated pick-up and delivery of express mail services.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Monitored office supplies inventory and placed orders when necessary.

Education

Diploma in Business - Business Management

National University of Samoa
Samoa
04-2020

Samoa School Leaving Certificate - Commerce

Avele College
Samoa
11-2017

Samoa School Certificate - Commerce

Avele College
Samoa
11-2016

Skills

  • Data entry
  • Telephone operations
  • Inventory management
  • Customer relationship management
  • Time management
  • Problem solving
  • Attention to detail
  • Greeting and seating clients
  • Front desk operations
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Positive and professional

Affiliations

  • Passionate about soccer and actively participating in games, enjoying both the physical challenge and teamwork
  • Cherish quality time with my kids, exploring parks, going on adventures, and creating lasting memories together
  • Prioritize meaningful moments with family and friends, fostering strong relationships through shared experiences
  • Enjoy being a positive influence in the lives of others, offering encouragement and companionship to friends and family

Languages

Samoan
Professional
English
Professional

Timeline

Receptionist

Coolma Company Ltd
09.2021 - 05.2022

Diploma in Business - Business Management

National University of Samoa

Samoa School Leaving Certificate - Commerce

Avele College

Samoa School Certificate - Commerce

Avele College
Miriama Jemimah Fomai