Summary
Overview
Work History
Skills
Painting, Fishing, Reading, Travel
Timeline
Generic

Miriana Keno-Strong

Kawerau,BOP

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

14
14
years of professional experience

Work History

Retail Storeman

Bunnings Warehouse
09.2015 - Current
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Retail Operations Coordinator

Bunnings Warehouse
11.2014 - 09.2015
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Retail Complex Manager

Bunnings Warehouse
02.2013 - 10.2014
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Retail Coordinator

The Warehouse Group
01.2011 - 02.2013
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.

Store Manager

Lincraft
02.2010 - 11.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Skills

  • Employee Scheduling
  • Team Training
  • Staff Management
  • Customer Service
  • Staff Recruitment
  • Loss Prevention
  • Operations Management
  • Leadership Development

Painting, Fishing, Reading, Travel

I love a good book and spending time on my paintings as this allows me to reset myself and gives me time for me.


Fishing says it all as I love nature and whats on offer out there, we live in a beautiful country which I feel we need to appreciate more and I feel more at peace when Im buy the ocean.


When its comes to travel I am very fortunate that my mum is from Invercargill and my dad was from Tauranga so we were always travelling up and down New Zealand.  

I am now married to an American so this has opened my eyes to endless possibilities on whats out there as every state is different in its own way and I love meeting the different people.



Timeline

Retail Storeman

Bunnings Warehouse
09.2015 - Current

Retail Operations Coordinator

Bunnings Warehouse
11.2014 - 09.2015

Retail Complex Manager

Bunnings Warehouse
02.2013 - 10.2014

Retail Coordinator

The Warehouse Group
01.2011 - 02.2013

Store Manager

Lincraft
02.2010 - 11.2011

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Miriana Keno-Strong