MISHYLA HOOPER
Merrilands,New Plymouth
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Dynamic professional with extensive experience in retail management. Skilled in budget management, customer relationship management, and team leadership. Dedicated to streamlining operations and fostering a positive team culture to optimize performance and exceed sales targets.
Overview
6
6
years of professional experience
Work History
Store Manager
Glassons
02.2024 - 04.2026
- Oversee daily store operations, ensuring performance, service, and visual standards are consistently met
- Lead, support, and motivate team members to achieve sales targets and KPIs
- Manage cash handling, banking, and reporting with a high level of accuracy
- Resolve customer concerns professionally, improving overall satisfaction
- Create and manage staff rosters to align with business needs and labor budgets
- Foster a positive team culture through strong communication and leadership
- Streamlined administrative processes, enhancing operational efficiency and reducing redundancies.
- Assisted in budget preparation by tracking expenses and providing detailed reports for management review, supporting informed financial decisions.
- Collaborated with team members to ensure project timelines were met consistently.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Prepared reports on various projects for management review.
Deli Supervisor
PAK’nSAVE
01.2020 - 01.2024
- Supervised daily deli operations, ensuring food safety and compliance standards
- Trained and supported team members, enhancing overall team performance and adaptability
- Resolved customer issues efficiently, ensuring satisfaction and upholding service standards
- Provided feedback and collaborated with team to implement improvements
Education
High School Diploma -
Spotswood College
New Plymouth12-2020
Skills
- Sales achievement
- Customer relationship management
- Customer service
- Sales Strategy
- Operational Efficiency
- Inventory Management
- Cost Control
- Budget management
- Workload management
- Staff scheduling
- Decision-making
- Team development
- Staff coaching
- Performance reviews
- Documentation management
- Cash handling
- Cash accuracy
- Conflict Resolution
- Problem solving
- Effective communication
- Microsoft Office
- Customer service
- Budget management
References
- Tia, Moore, Glassons Manager, 020 4013 1932
- Sarah, Watson Pak n Save manager, 027 931 8170
Timeline
Store Manager
Glassons
02.2024 - 04.2026
Deli Supervisor
PAK’nSAVE
01.2020 - 01.2024
High School Diploma -
Spotswood College