Mississippi Sophia Yuen

• Partner with consultants and hiring managers to deliver temporary and permanent staffing solutions across business support roles (Executive assistants/Personal assistants, Financial Accountants, HR, Administrators)
• Manage the full recruitment lifecycle, including job briefs, target advertising, proactive sourcing (Seek, Job boards, Referrals), screening, interviewing, offer negotiation, and onboarding)
• Conduct client intake meetings and role briefings, translating hiring needs into tailored sourcing strategies while strengthening long term client relationships
• Ensure seamless candidate experience through regular communication, feedback, and career guidance, resulting in repeat placements and referrals
• Maintain accurate and up to date recruitment activity records in Bullhorn, while identifying opportunities to improve workflows and team efficiency
• Consistently achieve or exceed monthly placement and revenue targets, contributing to team growth and agency performance

• Managed end to end recruitment for high volume contact centre roles, consistently meeting aggressive hiring targets under tight deadlines
• Averaged 72 phone screens and 35 interviews per month, maintaining a 49% conversion rate from screen to interview
• Partnered with a key client during a critical rebuild phase, handling the process from job brief to successful placements
• Successfully placed 10 permanent hires (contact centre and claims advisor roles), 3 temporary hires, and 2 fixed term hires, several of whom earned promotions within 6 months
• Submitted 10 high quality CVs to clients in 4 months, contributing to client retention and repeat business
• Partnered with payroll and onboarding teams to ensure smooth onboarding and full compliance tracking for all new hires
• Recognized for balancing high requisition volumes with quality outcomes, supporting long term client relationships

Key Achievements

• Delivered 15+ successful hires (perm,temp, and FTC) for a client in rebuild mode, strengthening their workforce during a critical business phase
• Contributed to talent development, with multiple hires achieving promotions within 6 months, reflecting strong candidate to role alignment

• Supported a high volume recruitment desk, managing candidate pipelines and ensuring a steady flow of qualified talent for contact centre roles
• Conducted phone screens, in depth interviews, compliance checks and reference calls, ensuring only the best suited candidates progressed through the process
• Designed and posted engaging job adverts across multiple platforms while proactively sourcing passive candidates through job boards, LinkedIn, and direct outreach
• Maintained accurate and up to date candidate records in Bullhorn ATS, enabling efficient tracking, reporting and collaboration with consultants
• Partnered with recruiters to match candidates to client briefs, contributing to successful placements under tight deadlines
• Recognized fro strong organizational skills and ability to thrive ina fast paced high volume contact centre recruitment environment

• Managed front desk, check-ins, check-outs, invoicing, and customer service
• Supported operations, housekeeping, and guest service enhancements

• Generated accurate invoices and responded to customer queries professionally
• Contributed to internal improvement projects and inter-department collaboration

• Delivered guest services and administrative support including invoicing and shift planning
• Helped train and mentor new team members

• Handled customer banking transactions, loan applications, and account queries
• Reconciled accounts for regional operations and supported sales goals