Mit Bhatt
Christchurch
Summary
Experienced leader with 13 years of experience with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Experienced in Acting 2IC responsibilities, supporting hotel-wide operations, strategic decision-making, and commercial performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Rooms Division Manager
Breakfree Hotel & Resorts (Economy)
Christchurch, CAN
02.2026 - Current
- Led Front Office, Housekeeping, Reservations, and Guest Services teams of 15+ employees, consistently achieving departmental performance and service targets.
- Maintaining guest satisfaction scores from of 83% Year to date through service excellence initiatives, staff coaching, and enhanced guest recovery processes.
- Increased room revenue by optimising occupancy, ADR, and upselling strategies, contributing to $250 each month.
- Reduced labour costs by 22% while maintaining service standards through effective workforce planning, roster management, and productivity monitoring.
- Achieved housekeeping productivity targets and maintained room readiness above 80%, ensuring timely room availability during peak occupancy periods.
- Preparing annual departmental budgets, controlling operational expenses and achieving cost-saving initiatives exceeding budget expectations.
- Reduced guest complaints by implementing service standards and continuous quality assurance measures.
- Increased upselling and ancillary revenue through team training, incentive programmes, and guest-focused sales initiatives.
- Maintained occupancy and revenue targets through close collaboration with Revenue Management and Sales teams during high-demand periods and special events.
- Ensured 80% compliance with health and safety, brand, and operational audit requirements.
- Monitored and analysed key performance indicators including Occupancy, ADR, RevPAR, Guest Satisfaction Index (GSI), payroll costs, and housekeeping productivity to drive continuous improvement.
- Consistently working on departmental KPIs related to guest satisfaction, financial performance, service delivery, and employee engagement.
- Prioritizing Commercial meetings and Owners call every month to understand market needs and expectations of Ownership.
Front Office Manager
Mövenpick Hotel & Resorts (Premium)
Wellington
06.2023 - 02.2026
- Living and delivering Mövenpick brand to (Guest and Heartist)
- Revenue boosting strategies. (Made strong base of TA connections for Mövenpick Wellington, NoR1 Upsell averaged $1100 from check-in & Check-out)
- Revmax meetings weekly to understand trend and hotel positioning
- Developed departmental rosters aligned with budget guidelines, ensuring efficient staff scheduling.
- Supported cross-departmental operations, including Front Desk, F&B, Housekeeping, and Maintenance.
- Reviewing Pick-up reports, Member's, Night Reports and previous day’s transactions for accuracy, providing team guidance as needed.
- Monitored room inventory forecasts and managed DM responsibilities during shifts.
- Addressed DM logs, guest complaints, and feedback in coordination with management to ensure guest satisfaction.
- “Alert manual” awareness and understanding
- Budget, departmental P&L planning and reviews each month with FC and GM. FY 2023- 18%, FY 2024- 31% and FY 2025- 37% returns from bottom line profit to hotel GOP
- Decision making with consideration of all stakeholders of business
- Group Quotes and Inventory balancing
Assistant Manager (Day and Night)
Mövenpick Hotel & Resorts (Premium)
Wellington
06.2022 - 06.2023
- Successfully managed pre-opening, refurbishment, or operational change projects while maintaining guest satisfaction and business continuity.
- Created rosters based on budget constraints and management requirements.
- Tracked and reported on monthly upselling activities at the front desk, contributing to revenue targets.
- Monitored guest feedback via the Accor portal and collaborated with departments for improvement.
- Promoted and achieved guest loyalty goals, ensuring accurate delivery of loyalty benefits.
- Supported operational needs across Front Desk, F&B, and Housekeeping as needed.
On-Site Motel Manager to Owner & Body Corporate
Admiralty Lodge (5 Stars)
Whitianga, WKO
08.2020 - 06.2022
- STRATA management for 18x (Two-Bed room apartments) with Heated pool
- Actively working on KPI’s & SOP’s
- H&S and Compliance management
- Revenue management
- 2020- Net profit ($25K approx.) and 2021- Net profit ($38K)
Duty Manager
Wairakei Resort Taupo (4 Stars)
Taupo
05.2018 - 08.2020
- Supervised daily operations, monitored guest interactions, and resolved escalated issues.
- Assisted in staff scheduling and performance evaluation, contributing to team productivity.
- Emergency procedure understanding
- Working across FO, F&B, Conference and 9-hole Golf course
F&B Steward
Incredible India- Indian Restaurant & Bar
Taupo, WKO
05.2018 - 08.2020
Front Office Supervisor
Swiss-Belresort International
Queenstown, OTA
03.2017 - 04.2018
Night Auditor
Swiss-Belresort International
Queenstown, OTA
09.2015 - 03.2017
Front Office Team Leader
Peppermint Hotels
05.2014 - 04.2015
Guest service agent
Holiday Inn Express
01.2013 - 05.2014
F&B steward
Taj Hotels - Internship
06.2012 - 11.2012
Education
Diploma - Hotel & Restaurant Management
S.I.T (Southern Institute of Technology)
New Zealand01.2016
Bachelor’s Degree - Hotel & Tourism Management
Dr. Ambedkar University
Ahmedabad01.2014
Diploma - Hotel & Tourism Management
Jindal School of Hotel Management
Ahmedabad01.2013
Skills
- Business growth strategy
- Guest Relations
- Collaborative leadership
- Quickly adjusting to change
- Budget Management
- Cost management
- Loyalty Performance
- Revenue Maximization
- Guest Feedback
- Experience in pre-opening phases
- LQA- Audits and Planning
- Qualmark Management
- Room Division
- F&B (production & service)
- Assets Management
Certification
- Rates & Inventory - Learning & Overview – Accor Business, May 2024
- Managers Certificate – Wellington City Council, Nov 2023
- LCQ - NZQA Unit Standards 4646 & 16705 – Service IQ, Aug 2016
- Level 2 Emergency First Aid, AED and CPR – St. John- Christchurch, Feb 2023
- Train the Heartist Workshop – Accor, 2024
Timeline
Rooms Division Manager
Breakfree Hotel & Resorts (Economy)
02.2026 - Current
Front Office Manager
Mövenpick Hotel & Resorts (Premium)
06.2023 - 02.2026
Assistant Manager (Day and Night)
Mövenpick Hotel & Resorts (Premium)
06.2022 - 06.2023
On-Site Motel Manager to Owner & Body Corporate
Admiralty Lodge (5 Stars)
08.2020 - 06.2022
Duty Manager
Wairakei Resort Taupo (4 Stars)
05.2018 - 08.2020
F&B Steward
Incredible India- Indian Restaurant & Bar
05.2018 - 08.2020
Front Office Supervisor
Swiss-Belresort International
03.2017 - 04.2018
Night Auditor
Swiss-Belresort International
09.2015 - 03.2017
Front Office Team Leader
Peppermint Hotels
05.2014 - 04.2015
Guest service agent
Holiday Inn Express
01.2013 - 05.2014
F&B steward
Taj Hotels - Internship
06.2012 - 11.2012
Bachelor’s Degree - Hotel & Tourism Management
Dr. Ambedkar University
Diploma - Hotel & Tourism Management
Jindal School of Hotel Management
Diploma - Hotel & Restaurant Management
S.I.T (Southern Institute of Technology)