Mit Kudsadia
6 Mokopapa Street
Summary
A highly competent and sales driven service professional with an analytic mind and a history of building successful client relationship . I have a broad experience in achieving compliance excellence and a history of exceeding revenue target . Strong financial acumen and the capability to understand a range of product lines assist to quickly learn and apply new concepts. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Noel Leeming
07.2024 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Maintained records related to sales, returns and inventory availability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked independently with minimal supervision. Achieved 70% of goal through suggestive selling and upselling. Communicated well with broad range of professionals to promote .
- Exceptional computer skills
- Trained new employees on customer service, money handling and organizing strategies.
- Managing KPI everyday
- Stock Recovery
- Wide knowledge of products
- Developed and maintained strong working relationships with professionals within assigned territory.
- Making Kiwis life better everyday and helping them
Aviation Screening Officer
Certis
06.2023 - 06.2024
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Monitored security checkpoints for compliance with applicable security protocols.
Sales Assistant
Noel Leeming
05.2018 - 05.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Worked independently with minimal supervision
- Achieved 70% of goal through suggestive selling and upselling
- Exceptional computer skills
- Managing KPI everyday
- Stock Recovery
- Making Kiwis life better everyday and helping them
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Coached new sales staff on store policies and strategies for increasing revenue
- Maintained records related to sales, returns and inventory availability.
Duty Manager
Countdown Supermarket
05.2017 - 05.2018
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Supervised staff of 30 personnel by implementing company policies, protocols, work rules and disciplinary action
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Checkout Manager
Countdown Supermarket
06.2016 - 05.2018
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Price Integrity
Countdown Supermarket
06.2016 - 05.2018
- Partnered with department representatives to check different datasets.
- Added, removed and updated permanent records.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared variety of different written communications, reports and documents
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed
Checkout Supervisor
Countdown Supermarket
03.2016 - 05.2018
- Assisted in recruitment and training of key talents to address department needs.
- Supervised multi-cultural teams of 20 members, enforcing compliance with operational policies and procedures.
- Collaborated with managers and human resources in building talented teams dedicated to customer satisfaction.
- Supported production line, reporting need for additional staff and resources.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Juice Maker
Tank
12.2015 - 03.2016
- Processed payments correctly and promptly.
- Created unique juice blends and recipes.
- Followed all cleanliness and sanitation procedures.
- Described menu items and daily specials to customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Customer Service Representative
Mobil
01.2015 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Develop positive shopping experience and ensure customer satisfaction
Education
Bachelor of Science - Computers
Veer Narmad South Gujarat University
03.2014
Skills
- Professionalism
- Honesty and integrity
- Multitasking
- Problem-solving abilities
- Dependability, reliability, and responsibility
- Positive attitude
- Generosity
- Team building
- Planning and Coordination
- Management
- Budgeting
- Security Screening
- Aviation Security
- Customer Service and Assistance
- Computer Hardware Knowledge
Timeline
Sales Assistant
Noel Leeming
07.2024 - Current
Aviation Screening Officer
Certis
06.2023 - 06.2024
Sales Assistant
Noel Leeming
05.2018 - 05.2023
Duty Manager
Countdown Supermarket
05.2017 - 05.2018
Checkout Manager
Countdown Supermarket
06.2016 - 05.2018
Price Integrity
Countdown Supermarket
06.2016 - 05.2018
Checkout Supervisor
Countdown Supermarket
03.2016 - 05.2018
Juice Maker
Tank
12.2015 - 03.2016
Customer Service Representative
Mobil
01.2015 - 12.2015
Bachelor of Science - Computers
Veer Narmad South Gujarat University
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