Mit Patel
Auckland,New Zealand
Summary
Detail-oriented team leader with extensive experience in customer service, team management and operations in the hospitality industry. Proven track record of managing personnel and resources to ensure efficient and smooth operations. Skilled in problem-solving, customer relations, and conflict resolution. Adept at developing and implementing successful strategies to improve customer service, operations, and team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Jucy Rentals
08.2024 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
DUTY MANAGER
hell pizza
03.2018 - Current
- Analyzed store's sales performance on daily basis by reviewing available sales reports
- Managed a team of store associates to ensure that store goals and targets are met
- Trained and supervised staff while coaching applicable improvement skills and providing valuable feedback and reviews
- Facilitated guest satisfaction by empathizing and sympathizing with concerns and complaints
FOOD DELIVERY DRIVER
Appersso catering
03.2022 - 12.2024
- Adhered to food safety and sanitation standards to reduce risks
- Verified accuracy of food orders with customers upon delivery
BARISTAS
aspire2 international
04.2018 - 11.2018
Education
DIPLOMA IN HOSPITALITY MANAGEMENT LEVEL 5&6 - HOSPITALITY MANAGEMENT
Aspire2 International
Auckland, Auckland02.2025
NZCEL4 - New Zealand Certificate in English Language Level 4
aspire2 international
Auckland, Auckland11.2018
Skills
- Inquiry Response
- Customer Service
- New employee training
- Customer Inquiries
- Staff training and development
- Basic Housekeeping
- Delivery Confirmations
- Hardworking and Responsible
Certification
NZCEL4 New Zealand Certificate in English Language Level 4
Timeline
Branch Supervisor
Jucy Rentals
08.2024 - Current
FOOD DELIVERY DRIVER
Appersso catering
03.2022 - 12.2024
BARISTAS
aspire2 international
04.2018 - 11.2018
DUTY MANAGER
hell pizza
03.2018 - Current
NZCEL4 - New Zealand Certificate in English Language Level 4
aspire2 international
DIPLOMA IN HOSPITALITY MANAGEMENT LEVEL 5&6 - HOSPITALITY MANAGEMENT
Aspire2 International
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