Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mitchell Ellis

Summary

Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Plumbing World
12.2021 - Current
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Arranged items in favourable positions and areas of store for optimal sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Promoted exceptional customer service by engaging clients on sales floor.

Sales Consultant

PVH Brands
09.2021 - 12.2021
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic

Team Leader

LS Travel Retail
04.2021 - 09.2021
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Assistant Department Manager

Mitre 10 Mega
06.2020 - 04.2021
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Communicated with managers of other departments to maintain transparency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Flight Attendant

Air New Zealand
11.2018 - 06.2020
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.

Team Member

LS Travel Retail
08.2017 - 11.2018
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Diploma in Travel & Tourism Level 5 - Tourism And Travel Management

New Zealand School of Tourism
Christchurch, NZ
11.2018

International Flight Attending Level 4 -

New Zealand School of Tourism
Christchurch, NZ
11.2017

Tourism, Airline & Flight Attending Level 4 -

New Zealand School of Tourism
Christchurch, NZ
11.2017

Tourism, Travel And Airline Industry Level 3 -

New Zealand School of Tourism
Christchurch, NZ
11.2017

NCEA Level 2

Burnside High School
Christchurch, NZ
12.2016

NCEA Level 2 -

Burnside High School
Christchurch, NZ
11.2016

Skills

  • Goals and Performance
  • Building Customised Solutions
  • Product and Service Sales
  • Shrinkage Control
  • Personnel Scheduling
  • POS System Transactions
  • Staff Guidance
  • Promotional Campaigns
  • Customer Experience Enhancement

Certification

  • F Endorsement
  • LCQ Certificate

Timeline

Sales Supervisor

Plumbing World
12.2021 - Current

Sales Consultant

PVH Brands
09.2021 - 12.2021

Team Leader

LS Travel Retail
04.2021 - 09.2021

Assistant Department Manager

Mitre 10 Mega
06.2020 - 04.2021

Flight Attendant

Air New Zealand
11.2018 - 06.2020

Team Member

LS Travel Retail
08.2017 - 11.2018

Diploma in Travel & Tourism Level 5 - Tourism And Travel Management

New Zealand School of Tourism

International Flight Attending Level 4 -

New Zealand School of Tourism

Tourism, Airline & Flight Attending Level 4 -

New Zealand School of Tourism

Tourism, Travel And Airline Industry Level 3 -

New Zealand School of Tourism

NCEA Level 2

Burnside High School

NCEA Level 2 -

Burnside High School

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Mitchell Ellis