Mitchell Ellis
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Plumbing World
12.2021 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Arranged items in favourable positions and areas of store for optimal sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
Sales Consultant
PVH Brands
09.2021 - 12.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Team Leader
LS Travel Retail
04.2021 - 09.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assistant Department Manager
Mitre 10 Mega
06.2020 - 04.2021
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Flight Attendant
Air New Zealand
11.2018 - 06.2020
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Team Member
LS Travel Retail
08.2017 - 11.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Diploma in Travel & Tourism Level 5 - Tourism And Travel Management
New Zealand School of Tourism
Christchurch, NZ11.2018
International Flight Attending Level 4 -
New Zealand School of Tourism
Christchurch, NZ11.2017
Tourism, Airline & Flight Attending Level 4 -
New Zealand School of Tourism
Christchurch, NZ11.2017
Tourism, Travel And Airline Industry Level 3 -
New Zealand School of Tourism
Christchurch, NZ11.2017
NCEA Level 2
Burnside High School
Christchurch, NZ12.2016
NCEA Level 2 -
Burnside High School
Christchurch, NZ11.2016
Skills
- Goals and Performance
- Building Customised Solutions
- Product and Service Sales
- Shrinkage Control
- Personnel Scheduling
- POS System Transactions
- Staff Guidance
- Promotional Campaigns
- Customer Experience Enhancement
Certification
- F Endorsement
- LCQ Certificate
Timeline
Sales Supervisor
Plumbing World
12.2021 - Current
Sales Consultant
PVH Brands
09.2021 - 12.2021
Team Leader
LS Travel Retail
04.2021 - 09.2021
Assistant Department Manager
Mitre 10 Mega
06.2020 - 04.2021
Flight Attendant
Air New Zealand
11.2018 - 06.2020
Team Member
LS Travel Retail
08.2017 - 11.2018
Diploma in Travel & Tourism Level 5 - Tourism And Travel Management
New Zealand School of Tourism
International Flight Attending Level 4 -
New Zealand School of Tourism
Tourism, Airline & Flight Attending Level 4 -
New Zealand School of Tourism
Tourism, Travel And Airline Industry Level 3 -
New Zealand School of Tourism
NCEA Level 2
Burnside High School
NCEA Level 2 -
Burnside High School