MITCHELL LIGHTFOOT
Nelson,NSN
Summary
Banking Specialist with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Organized , dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Banking Specialist
SBS
2016.04 - Current
- Opened new accounts and made changes to existing accounts.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Investigated and resolved account issues by offering applicable options to customers.
- Helped customers prepare documents required to complete transactions and process requests.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions, having good rapport. This is reflected in feedback I would receive through "moment of truth" scores (mostly scoring 10/10)
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Explained different types of loans pertaining to client situations.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Services Officer
ASB Bank
2015.04 - 2016.04
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
Services Officer
Westpac Bank
2014.12 - 2015.04
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
Education
Certificate I in Financial Services -
Open Polytechnic
N2021
Certificate in Financial Services -
Open Polytechnic
2021
Primary elements of business lending from Moody's -
Moody's
2020
Skills
- Excellent Communication
- Attention to Detail
- Practiced at Kainga Ora First Home Loans
- Problem-Solving
- CRM
- Dependable and Responsible
- Analytical and Critical Thinking
Timeline
Banking Specialist
SBS
2016.04 - Current
Services Officer
ASB Bank
2015.04 - 2016.04
Services Officer
Westpac Bank
2014.12 - 2015.04
Certificate I in Financial Services -
Open Polytechnic
Certificate in Financial Services -
Open Polytechnic
Primary elements of business lending from Moody's -
Moody's
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