Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Mitchell James Fox

Mitchell James Fox

Summary

Knowledgeable and dynamic Merchandising Manager with a proven track record of delivering innovative campaigns and engaging visual displays at JB Hi-Fi. Driving sales through skilled leadership and strategic merchandising, enhancing customer engagement and boosting sales conversion rates significantly. Described as a highly dependable forward thinker, epic communicator, with a strong creative flare. I thrive in collaborative environments, love fostering a strong sense of brand loyalty and community connection and enjoy enhancing experience through great overall service delivery.

Overview

7
7
years of professional experience

Work History

Merchandising Manager

JB Hi-Fi
01.2020 - Current
  • Managed all branch merchandising matters, including; creating all sales campaigns, designing store layout within sales parameters and maintained communication with all internal & external stakeholders
  • Executed innovative visual displays that captured regional attention and boosted sales significantly. Winning us store of the year.
  • Trained and supervised merchandising & sales team members in company best practices, improving overall performance.
  • Boosted sales performance by ... %, through creating engaging merchandising displays.
  • Motivate and mentor merchandising & sales team to achieve all store and team KPIs
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates by %
  • Monitored inventory levels and ensured stock levels met all targeted and forecasted sales for each period.

Accessories Coordinator

JB Hi-Fi
03.2018 - 07.2018
  • Lead the Accessories Department, mentoring team members and promoting sales goals
  • Oversee product merchandising based on selling trends and seasonal campaigns
  • Manage till operations including opening, closing, cash handling, and reconciliations
  • Handle commercial transactions, insurance sales, refunds, and Q Card authorizations
  • Administer weekly catalogue launches and drive-aisle placements
  • Liaise with customers on online orders, issue resolution, and returns
  • Monitor invoicing, perform stock checks, and maintain system accuracy
  • Assist management through phone-based support on stock transfers and sales queries

Accessories Advisor

JB Hi-Fi
03.2018 - 07.2018
  • Managed returns and exchanges efficiently, ensuring customer satisfaction, while adhering to store policies.
  • Improved store reputation through consistent delivery of knowledgeable, friendly service to all customers.
  • Maintained detailed records of sales performance and inventory levels to inform future purchasing decisions and product assortment planning.
  • Assisted buyers in selecting appropriate merchandise assortments based on current market trends and customer preferences.
  • Organized high-selling accessory merchandise for visual appeal and accessibility
  • Processed stock, verified invoice accuracy, and ensured pricing integrity
  • Provided front-of-house sales and cashier support
  • Directed customer inquiries and streamlined counter wait times
  • Returned and tracked faulty products through internal systems

Education

High School Diploma -

Massey High School
Auckland, NZ

Skills

  • Create sales and merchandising campaigns that build community and reinforce brand loyalty
  • Stakeholder management, collaborating with internal teams to coordinate and design campaigns
  • Execute creative and engaging campaigns in store and online?
  • Consistently contribute ideas that resonate with target audiences and key demographic (Tech)
  • Strong attention to detail and presentation
  • Team Leadership & People Development
  • Positive, Enthusiastic & Adaptable
  • Strategic Merchandising & Sales Coaching
  • Dependable & Patient
  • Visual Presentation & Brand Consistency
  • Excellent Communicator & Listener
  • Roster Planning & Scheduling Efficiency
  • Confident working autonomously and collaboratively
  • Customer Experience & Complaint Resolution
  • Organised, with strong awareness for sense of urgency
  • Strong market Trend Awareness & Photography skills
  • Self-driven and Curious, Continuous Learner

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Merchandising Manager

JB Hi-Fi
01.2020 - Current

Accessories Coordinator

JB Hi-Fi
03.2018 - 07.2018

Accessories Advisor

JB Hi-Fi
03.2018 - 07.2018

High School Diploma -

Massey High School

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Mitchell James Fox