Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
References
Timeline
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Mithil Dange

New Lynn,New Zealand

Summary

Dynamic team leader with proven success in driving team efficiency and enhancing customer satisfaction. Skilled in customer relationship management and workflow optimization, I excel in cross-functional collaboration and data-driven decision-making, consistently achieving top sales performance, fostering a high-performing team environment, and proven customer satisfaction.

Overview

9
9
years of professional experience

Work History

Sales and Operations - Team Leader

Movinghub, New Zealand
, New Zealand
11.2021 - Current
  • Lead and coach a sales team of 16 agents and 3 operations team members.
  • Manage the customer success journey.
  • Creating and managing rosters for team members.
  • Supervised daily operations and ensured adherence to company policies.
  • Developed strong relationships with cross-functional teams to improve communication and collaboration.
  • Update internal and external stakeholders from time to time.
  • Improved team efficiency and productivity by improvising workflow and managing assignments.
  • Managed daily operations, rosters, ensuring smooth workflow, and timely completion of tasks.

Sales Representative

Movinghub, New Zealand
, New Zealand
08.2020 - 10.2021
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Trained new sales representatives on company processes and best practices.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Expanded the customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly, and providing exceptional service.
  • Top seller for multiple months, and demonstrated promising leadership skills.

Store Manager

Beer Apu Ltd, New Zealand
, New Zealand
08.2020 - 10.2021
  • Managed daily store operations and ensured compliance with company policies.
  • Led a team of staff, providing training and support as needed.
  • Oversaw inventory management, including stock ordering and replenishment processes.
  • Managed daily roster updates for staff scheduling and coverage needs.

Marketing Assistant

Automobili Ardent, India
, India
02.2017 - 09.2019
  • Created engaging content for social media.
  • Supported marketing campaigns through content creation and social media management.
  • Assisted in market research to identify customer preferences and trends.
  • Managed email marketing campaigns using CRM tools for outreach efforts.
  • Provided administrative support to the Marketing Manager on a daily basis.

Administrative Assistant

Gaurang Gas Services, India
, India
03.2016 - 12.2017
  • Answering and directing phone calls, emails, and inquiries from customers, vendors, and internal staff.
  • Scheduling meetings, appointments, and maintaining calendars for management.
  • Maintaining office supplies inventory, and placing orders when necessary.
  • Managed daily office operations and maintained organized filing systems.
  • Handled correspondence by drafting emails and responding to inquiries promptly.

Education

Post Graduate Diploma - Marketing

AUCKLAND UNIVERSITY OF TECHNOLOGY
Auckland, New Zealand
01.2020

Bachelors of Arts - Mass and Media

M.M.K COLLEGE OF ARTS AND COMMERCE
Mumbai, India
01.2018

Skills

  • Team leadership
  • Customer success management
  • Workflow optimization
  • Customer relationship management
  • Sales strategy development
  • Cross-functional collaboration
  • Problem solving
  • Data-driven decision making
  • Teamwork and collaboration

Hobbies and Interests

Formula 1, MMA, Football, Hiking

References

References available on request.

Timeline

Sales and Operations - Team Leader

Movinghub, New Zealand
11.2021 - Current

Sales Representative

Movinghub, New Zealand
08.2020 - 10.2021

Store Manager

Beer Apu Ltd, New Zealand
08.2020 - 10.2021

Marketing Assistant

Automobili Ardent, India
02.2017 - 09.2019

Administrative Assistant

Gaurang Gas Services, India
03.2016 - 12.2017

Post Graduate Diploma - Marketing

AUCKLAND UNIVERSITY OF TECHNOLOGY

Bachelors of Arts - Mass and Media

M.M.K COLLEGE OF ARTS AND COMMERCE
Mithil Dange