MITUL GEORGE
Summary
Dynamic ICT procurement specialist and Account Manager with 8 years of combined sales experience and a strong background playing a vital role in the development, management, growth and retention of key customers for a wide range of organizations. Dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty.
Overview
8
8
years of professional experience
Work History
Product and Marketing Manager
Elive Limited
06.2023 - 11.2023
- Worked with various brands(design, content, acquisition, product, sales) to implement strategies to promote sales on Elive website
- Supplier/Vendor partner and rebate programs/certifications to meet all requirements and targets
- Establishment of new partner/rebate programs
- Pricing tiers/structure with Suppliers/Vendors to remain competitive in market while seeking opportunities to increase profit margins
- Product promotions and product specials from Suppliers/Vendors in cooperation with Manila based team
- Training and up-skilling of team with Vendor brands and product knowledge.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Optimized website content for improved search engine rankings and increased web traffic.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Commercial Sales & Support Specialist
Elive Limited
06.2022 - 11.2023
- Research suppliers and find best value for customers
- Gather quotes and give proposals to prospective clients through face to face meetings
- Solving problems and assisting customers with finding alternatives to purchase incase of supply chain issue
- Advising customers about ICT solutions over phone and emails
- Execute goods and services purchase approved by management
- Track inventory and submit purchase orders when needed
- Recommend new products and services in keeping with industry trends
- Maintaining website by making sure information displayed is accurate and unique.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
Account Manager
Leading Edge NZ
11.2020 - 05.2022
- Managing portfolios from multiple industries like Builders, Plumbers, Engineers, Dentists, Lawyers etc
- For yellow
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Maintained responsibility for sales, negotiations and reporting for accounts worth over $820,000 annually
- Part of high performing team consistently bringing in sales figures of 110% of target or above
- Oversaw new business development and customer servicing
- Liaised between account holders and various departments
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Contributed to annual revenue goals by selling new services and developing new accounts
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Effectively managing negotiations with key internal stakeholders and external clients
- Handling queries, escalation issues and offering advertising solutions for SMEs throughout New Zealand
- Lead and revenue generation through sales – upselling /cross selling
- Digital Marketing, SEM, SEO, Google AdWords management and Yellow Online experience
- Effectively using software namely HubSpot, Axle and Murray to help clients and manage their portfolio
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Foreign Exchange Consultant
Travel Money NZ
12.2019 - 09.2020
- Offering tailored travel solutions and budgeting for customers traveling abroad
- Accurately handling all transactions and working towards meeting individual and store targets
- International Money Transfer assistance and Insurance sales and queries handling
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business by 25%
- Organized and maintained VIP traveller program with discounts and special deals
- Liaised with the area manager to discuss news, order instructions, corporate actions and changing market conditions
- Handling large volumes of Cash and managing the store in the absence of the team leader.
Sales associate
Convergys India Pvt. Ltd
09.2015 - 12.2017
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Answered over 60 calls per shift to meet fast-paced call centre demands
- Documented and detailed calls and complaints using the call centre's CRM database
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Technical Troubleshooting and solving customer queries related to broadband, DTH, router and modem
- Probing and understanding requirements of customers in order to provide tailored solutions to their satisfaction
- Handling escalation calls of AT&T Customers
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Documented transactions and support interactions in the system for future reference and addition to knowledge base
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Resolved concerns with products or services to help with retention and drive sales.
Education
Post Graduate Diploma, Global Organization Behaviour, Globalization and the World Economy, Statistics for Business, SMEs and the world economy - Global Business
AUT
Auckland, AUK11.2018
B.Tech - Electrical and Electronics
Mahatma Gandhi University
01.2013
Skills
- Relationship Management
- Technology Aptitude
- Negotiation Skills
- Strategic Account Planning
- Account Management
- Revenue Growth
- Business Development
- Opportunity Identification
- Performance Evaluations
- High Impact Proposal Presentations
- Stakeholder Relationship Management
- Customer Consultations
- Overcoming Objections
Timeline
Product and Marketing Manager
Elive Limited
06.2023 - 11.2023
Commercial Sales & Support Specialist
Elive Limited
06.2022 - 11.2023
Account Manager
Leading Edge NZ
11.2020 - 05.2022
Foreign Exchange Consultant
Travel Money NZ
12.2019 - 09.2020
Sales associate
Convergys India Pvt. Ltd
09.2015 - 12.2017
Post Graduate Diploma, Global Organization Behaviour, Globalization and the World Economy, Statistics for Business, SMEs and the world economy - Global Business
AUT
B.Tech - Electrical and Electronics
Mahatma Gandhi University
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