Indika Ganihi
Summary
Results-driven import/export specialist with a strong track record in managing air freight operations and enhancing logistical efficiency. Expertise in documentation and customs compliance, coupled with a commitment to timely and accurate shipment processing. Proven ability to optimize cargo handling and improve customer satisfaction through effective problem-solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cargo Service Agent/ Acting Team Lead
Menzies Aviation NZ
Auckland, New Zealand
07.2024 - Current
- Manage import and export air freight operations including cargo receipt, build-up, and dispatch according to IATA and airline standards.
- Liaised with freight forwarders, airlines, and authorities to coordinate bookings and resolve shipment discrepancies, ensuring timely deliveries.
- Liaising with overseas customs authorities, including those in Europe and the USA, to expedite clearance and ensure timely delivery of prioritised export shipments.
- Verify and process import and export documentation, ensuring compliance with customs and regulatory requirements.
- Conducted Dangerous Goods (DG) inspections, ensuring compliance with RACA and safety protocols to maintain safety standards.
- Optimize cargo loading plans to enhance space utilization and on-time departures.
- Maintained accurate export shipment records and generated operational reports for effective tracking and accountability.
- Efficiently managed and prepared daily staff rosters to ensure optimal coverage and timely communication.
Senior Cargo Agent
BCD Asia Pacific Center
Colombo, Sri Lanka
01.2023 - 05.2024
- Tracked and ensured on-time delivery of shipments while maintaining compliance with destination customs regulations, minimizing delays.
- Calculated and communicated quotes and costings to overseas agents and customers, facilitating informed decision-making.
- Resolved export-related issues efficiently while delivering high-quality customer service, enhancing client satisfaction.
- Oversaw international air freight import and export documentation and bookings.
Travel Consultant
Travel Pass (BCD)
Colombo, Sri Lanka
05.2022 - 12.2022
- Coordinated travel and cargo services for international clients, ensuring seamless travel experiences.
- Prepared export travel documentation and coordinated with airline partners to facilitate timely departures.
- Coordinated travel itineraries for clients, ensuring seamless travel experiences.
- Researched and recommended destinations based on client preferences and budgets.
- Managed client communications to address inquiries and resolve issues promptly.
Customer Service Officer
Fly Lanka AU
Colombo, Sri Lanka
12.2021 - 05.2022
Customer Service Agent
Qatar Airways
Bandaranaike International Airport, Sri Lanka
01.2019 - 10.2021
Customer Service Agent
Qatar Airways
Hamad International Airport, Qatar
07.2012 - 01.2019
Ground Handling Agent
Sri Lankan Airlines
Bandaranaike International Airport, Sri Lanka
10.2009 - 07.2012
Skills
- Air operations logistics
- Documentation & Customs Compliance
- Freight Forwarding & Carrier Liaison
- RMP and DG knowledge
- Logistics optimization
- Customer Service & Problem Solving
- Communication & Cross-Team Collaboration
- Time management
System Competencies
- In depth knowledge on iCargo, Cargo Spot
- DHL aviation systems
- US DG auto check system
- EDMP
- Easy Post Freight
- U360 Sky Freight
- Unimatic
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Certification
- Dangerous Goods Category 7.3, DGM, 09/01/26
- Dangerous Goods Category 9, Qatar Airways Talent Center, 01/01/12, 01/01/21
- Loading and Planning Training, Qatar Airways Talent Center, 01/01/19
- Airside Safety and Regulation, International Aviation Academy
- Skilled in Sky Chain Cargo Management System
Timeline
Cargo Service Agent/ Acting Team Lead
Menzies Aviation NZ
07.2024 - Current
Senior Cargo Agent
BCD Asia Pacific Center
01.2023 - 05.2024
Travel Consultant
Travel Pass (BCD)
05.2022 - 12.2022
Customer Service Officer
Fly Lanka AU
12.2021 - 05.2022
Customer Service Agent
Qatar Airways
01.2019 - 10.2021
Customer Service Agent
Qatar Airways
07.2012 - 01.2019
Ground Handling Agent
Sri Lankan Airlines
10.2009 - 07.2012