Mélodie St-Pierre
Queenstown,OTA
Summary
Hospitable Assistant Front of House Manager/ barrista / customer service specialist leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Performs well under pressure and thrives in fast paced high-volume environments. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
13
13
years of professional experience
Work History
Front of House/ Barrista/ Bar Tender
Hotel / Coffee Shop
Queenstown, OTA
11.2023 - Current
- Improved tender response rates by tailoring proposals to client needs and requirements.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Head Coach
CrossFit
Quebex
05.2017 - 10.2023
- Improved team performance by implementing effective training programs and strategies.
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Fostered a positive team environment with clear communication and motivational techniques.
- Managed successful recruitment efforts, attracting top talent to the program.
- Social media working
- Educated team member
Barmaid/ Waiter
Bar Laboom
Quebec
07.2016 - 07.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Barrista/shake Bar
Gym St-sophie
Quebec
07.2015 - 07.2016
- Enhanced customer satisfaction by crafting high-quality shakes tailored to individual preferences.
- Maintained a clean and organized workspace, ensuring efficient shake-making processes and excellent hygiene standards.
- Developed new and creative shake recipes, resulting in an expanded menu and increased sales.
- Assisted with inventory management, ensuring adequate stock levels for smooth operations and minimal waste.
- Collaborated with team members to ensure efficient service during peak hours, leading to reduced wait times for customers.
- Trained new employees on proper shake-making techniques, equipment usage, and safety procedures, fostering a knowledgeable workforce.
Barrista/ Front of House
Mc Donalds
Quebec
10.2013 - 07.2015
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Increased repeat business through excellent barista skills and attention to detail in crafting beverages.
- Maintained a clean and inviting atmosphere, promoting a positive customer experience.
- Assisted with inventory management and ordering supplies, ensuring adequate stock levels for daily operations.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Front of House/ Waitress
Pizzeria Repentigny
Quebec
05.2011 - 10.2013
- Efficiently managed large parties while adhering to proper banquet service protocols, enhancing special event experiences for guests.
- Showcased expert knowledge of menu offerings by answering questions thoroughly and making informed suggestions when requested by guests.
- Trained new waitstaff on restaurant procedures and policies, leading to improved performance from new hires.
- Assisted in maintaining a clean and organized dining area, ensuring an enjoyable experience for guests.
- Communicated effectively with kitchen staff to guarantee accurate order preparation and timely delivery.
- Served food and beverages promptly while observing proper safety protocols for handling dishes containing allergens or dietary restrictions.
Education
Social Working -
Cegep St Jerome
Quebec05.2017
Skills
- Compliance Monitoring
- Bid management
- Document Preparation
- Supplier Relationship Management
- Beverage Preparation
- Food Preparation
- Menu Memorization
- Opening and closing duties
- Supervision and leadership
- Bar tending basic
- Barrista basic
- Customer service specialist
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Front of House/ Barrista/ Bar Tender
Hotel / Coffee Shop
11.2023 - Current
Head Coach
CrossFit
05.2017 - 10.2023
Barmaid/ Waiter
Bar Laboom
07.2016 - 07.2017
Barrista/shake Bar
Gym St-sophie
07.2015 - 07.2016
Barrista/ Front of House
Mc Donalds
10.2013 - 07.2015
Front of House/ Waitress
Pizzeria Repentigny
05.2011 - 10.2013
Social Working -
Cegep St Jerome