Mélori Oliveira Da Silva

As Head Chef with Real NZ I Implemented new recipes and modern cooking techniques to continuously improve the buffet style offered at the overnight cruise and overall dining experience for guests.

Trained junior chefs to deal with health and safety inside the galley. Helping them grow professionally within the industry.

Placed orders to restock goods storage and also had consistently control it with stocktakes.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise. As also facing any costumer issue we had through out the overnight cruise.

As crew I had to communicate with all team members to navigate job duties and complete daily tasks. Always following NZ Maritime protocols and in case of an emergency situation maintaining calmness and efficiency.

• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Learned other teammates' work tasks to train as backup.
• Managed time to juggle multiple tasks simultaneously with ease.
• Followed recipes and chef instructions to prepare food correctly.