Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Moana Clark

Whangarei

Summary

Dynamic Service Coordinator at RDNS with a proven track record in client advocacy and relationship building. Expert in accurate recordkeeping and effective communication, I enhanced customer satisfaction by resolving issues promptly and optimizing service delivery. Committed to fostering teamwork and collaboration, I successfully mentored new hires, driving operational excellence.

Overview

19
19
years of professional experience

Work History

Service Coordinator

RDNS
05.2023 - 01.2024
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • On call carer if required, at anytime during hours of work, for any client PC's,Doctors or medical appointments.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Assessed customer needs and developed solutions to meet needs.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.
  • Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
  • Negotiated service contracts with clients, securing favourable terms and ensuring clear communication of service scopes.
  • Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
  • Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
  • Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
  • Organized training sessions for staff, raising quality of customer service provided.
  • Collected, arranged, and input information into database system.
  • Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
  • Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
  • Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Merchandise Handler

Energizer Battery
03.2019 - 02.2020
  • Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
  • Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
  • Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
  • Ensured accurate pricing by regularly updating price tags according to promotions or markdowns.
  • Collaborated with team members to execute promotional events, driving customer engagement and sales growth.
  • Maintained a clean, organized, and safe store environment for customers and coworkers alike.
  • Assisted in training new employees on store policies, procedures, and merchandising techniques for consistent performance standards.
  • Adhered to company guidelines regarding proper lifting techniques, minimizing workplace injuries while handling heavy items such as furniture or bulk products.
  • Contributed to achieving company sales targets through diligent merchandise handling practices.
  • Improved customer satisfaction by assisting with product inquiries, providing knowledgeable recommendations, and locating items promptly.
  • Reduced stock discrepancies with regular inventory audits and accurate recordkeeping.
  • Supported loss prevention efforts through vigilant monitoring of merchandise areas for suspicious activity or potential theft risks.
  • Consistently met deadlines during seasonal resets or major floor changes without compromising quality of workmanship.
  • Developed strong vendor relationships to expedite special orders or resolve shipping discrepancies in a timely manner.
  • Enhanced merchandise presentation by implementing creative and visually appealing displays.
  • Streamlined inventory management process for improved product tracking and availability.
  • Kept work areas neat, clean and free from debris.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Followed orders precisely for correct items, sizes and quantities.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Safely and securely loaded items to prevent damage during transport.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Stocked designated items on shelves, end caps and displays.
  • Received new stock and input values into computer system.
  • Recorded daily activities for inventory control.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Senior Management Teaching

Te Kura O Otangarei
01.2005 - 05.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Education

High School Diploma -

Whitebridge High School
Whitebridge, Newcastle, N.S.W. Australia

Bachelor of Education - Teaching, Education

Auckland College of Education
Rust Ave, Whangarei, Te Tai Tokerau, New Zealand

Certificates, I.H.C of Level 5, Health And Well - Level 5, Vocational And Residencial

I.H.C
Whangarei, Northland, New Zealand

Skills

  • Honest, punctual and reliable
  • Communication, oral and written
  • Accurate, organised recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Ongoing client support
  • Excellent communication
  • Teamwork and collaboration
  • Conflict resolution
  • Relationship building
  • Individualized service plans
  • MS office expertise
  • Time management

Languages

Maori
Native or Bilingual

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • The beach, Surfing and fishing Collecting shells and drift wood for various arts and crafts Walks along the beach with friends and Whanau, especially my 2 grandsons
  • Embracing outdoor adventures such as charter fishing and fishing competitions around the north island
  • Astrology
  • I enjoy helping others and giving back to the community
  • Animals, pets currently 11 chickens, cat, puppy and a goat named Honesty


Timeline

Service Coordinator

RDNS
05.2023 - 01.2024

Merchandise Handler

Energizer Battery
03.2019 - 02.2020

Senior Management Teaching

Te Kura O Otangarei
01.2005 - 05.2016

High School Diploma -

Whitebridge High School

Bachelor of Education - Teaching, Education

Auckland College of Education

Certificates, I.H.C of Level 5, Health And Well - Level 5, Vocational And Residencial

I.H.C

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Moana Clark