Moana Clark
Whangarei
Summary
Dynamic Service Coordinator at RDNS with a proven track record in client advocacy and relationship building. Expert in accurate recordkeeping and effective communication, I enhanced customer satisfaction by resolving issues promptly and optimizing service delivery. Committed to fostering teamwork and collaboration, I successfully mentored new hires, driving operational excellence.
Overview
19
19
years of professional experience
Work History
Service Coordinator
RDNS
Whangarei, NTL
05.2023 - 01.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- On call carer if required, at anytime during hours of work, for any client PC's,Doctors or medical appointments.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
- Negotiated service contracts with clients, securing favourable terms and ensuring clear communication of service scopes.
- Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Organized training sessions for staff, raising quality of customer service provided.
- Collected, arranged, and input information into database system.
- Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Merchandise Handler
Energizer Battery
Newcastle, N.S.W, Australia
03.2019 - 02.2020
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
- Ensured accurate pricing by regularly updating price tags according to promotions or markdowns.
- Collaborated with team members to execute promotional events, driving customer engagement and sales growth.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
- Assisted in training new employees on store policies, procedures, and merchandising techniques for consistent performance standards.
- Adhered to company guidelines regarding proper lifting techniques, minimizing workplace injuries while handling heavy items such as furniture or bulk products.
- Contributed to achieving company sales targets through diligent merchandise handling practices.
- Improved customer satisfaction by assisting with product inquiries, providing knowledgeable recommendations, and locating items promptly.
- Reduced stock discrepancies with regular inventory audits and accurate recordkeeping.
- Supported loss prevention efforts through vigilant monitoring of merchandise areas for suspicious activity or potential theft risks.
- Consistently met deadlines during seasonal resets or major floor changes without compromising quality of workmanship.
- Developed strong vendor relationships to expedite special orders or resolve shipping discrepancies in a timely manner.
- Enhanced merchandise presentation by implementing creative and visually appealing displays.
- Streamlined inventory management process for improved product tracking and availability.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Followed orders precisely for correct items, sizes and quantities.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Safely and securely loaded items to prevent damage during transport.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Updated manuals to reflect amending of rates, rules or regulations.
- Managed timely and effective replacement of damaged or missing products.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Stocked designated items on shelves, end caps and displays.
- Received new stock and input values into computer system.
- Recorded daily activities for inventory control.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Senior Management Teaching
Te Kura O Otangarei
Otangarei, Whangarei, NTL
01.2005 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Whitebridge High School
Whitebridge, Newcastle, N.S.W. AustraliaBachelor of Education - Teaching, Education
Auckland College of Education
Rust Ave, Whangarei, Te Tai Tokerau, New ZealandCertificates, I.H.C of Level 5, Health And Well - Level 5, Vocational And Residencial
I.H.C
Whangarei, Northland, New ZealandSkills
- Honest, punctual and reliable
- Communication, oral and written
- Accurate, organised recordkeeping
- Client advocacy
- Notetaking and documentation
- Ongoing client support
- Excellent communication
- Teamwork and collaboration
- Conflict resolution
- Relationship building
- Individualized service plans
- MS office expertise
- Time management
Languages
Maori
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- The beach, Surfing and fishing Collecting shells and drift wood for various arts and crafts Walks along the beach with friends and Whanau, especially my 2 grandsons
- Embracing outdoor adventures such as charter fishing and fishing competitions around the north island
- Astrology
- I enjoy helping others and giving back to the community
- Animals, pets currently 11 chickens, cat, puppy and a goat named Honesty
Timeline
Service Coordinator
RDNS
05.2023 - 01.2024
Merchandise Handler
Energizer Battery
03.2019 - 02.2020
Senior Management Teaching
Te Kura O Otangarei
01.2005 - 05.2016
High School Diploma -
Whitebridge High School
Bachelor of Education - Teaching, Education
Auckland College of Education
Certificates, I.H.C of Level 5, Health And Well - Level 5, Vocational And Residencial
I.H.C