Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic

Moana Kapeteni

Whanganui,MWT

Summary

Dedicated and trustworthy support worker with 4–5 years of experience providing person-centered care and advocacy, particularly for individuals accessing mental health services. Skilled in documenting daily well-being reports, delivering holistic community support, and fostering positive relationships. Currently pursuing a Bachelor of Arts in Psychology, with the goal of deepening my impact in community-focused roles and continuing to empower individuals on their well-being journey.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Work

Pathways, Whanganui
01.2025 - Current
  • Supporting 30+ service users in the community
  • Support in public settings to gain confidence
  • Support with improving health including spiritual, physical, mental, social
  • Monitoring well-being and responding to needs
  • Supporting medications routines and documenting observations

Support Work

Pathways – Ardmore, Auckland
12.2021 - 08.2023
  • Administration and documentation
  • Supporting service users towards independent living in a residential setting i.e., healthy living, grocery shopping, appointments, connecting with families, supporting with housing
  • Advocating for service users to live well.
  • Key-worker roles
  • Supported 8 people in the residential setting to a routine suitable

ASL Officer

The Information Management Group, Penrose
02.2020 - 03.2020
  • Managed several confidential files
  • Prioritising on-demand requests while maintaining professionalism and staying on track
  • Maintaining safety of others when driving the reach machine to retrieve files
  • Picking orders according to paperwork before deadline for dispatch

Warehouse Store Person (Kmart DC)

Young Guns Container Crew, Sydney
11.2018 - 03.2019
  • Decanting and unloading of minimum 6 containers daily.
  • Sorting apparel by key code and order number.
  • Safely handling and driving electric pallet jack to maneuver pallets.
  • Maintaining accurate records of stock levels
  • Handling goods with care and preservation; organising goods into designated area.

Waitress

TomTom Bar & Eatery, Auckland CBD
08.2017 - 03.2018
  • Conflict resolution skills
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Education

Bachelor of Arts - Psychology

Massey University
Palmerston North, NZ
07-2027

Certificate - Health & Well-being

Manukau Institute of Technology
Auckland, NZ
01.2021

Certificate - Applied Sport & Recreation

Manukau Institute of Technology
Auckland, AUK
01.2015

Certificate - Social Services

Manukau Institute of Technology
Auckland, AUK
01.2014

Certificate - Hospitality

New Zealand Management Academy
Auckland, AUK
01.2013

High School Education - NCEA Level 1, 2 & 3

Aorere College
Auckland, AUK
11.2012

Skills

  • Caring and attentive
  • Proficient in collaborative problem-solving
  • Systematic and trustworthy
  • Effective learner
  • Attention to detail and approachable
  • Compassionate assistance
  • Patient medication oversight
  • Self-care techniques
  • Social skills training
  • De-escalation techniques
  • Individualized service plans

Certification

First Aid Certificate – Current

Languages

English
Native or Bilingual
Samoan
Professional Working
Maori
Elementary

Hobbies and Interests

Listening to music, Arts & Crafts, Sports & gym, Travel & Exploring, Cooking soul food, Reading, Movies

Timeline

Support Work

Pathways, Whanganui
01.2025 - Current

Support Work

Pathways – Ardmore, Auckland
12.2021 - 08.2023

ASL Officer

The Information Management Group, Penrose
02.2020 - 03.2020

Warehouse Store Person (Kmart DC)

Young Guns Container Crew, Sydney
11.2018 - 03.2019

Waitress

TomTom Bar & Eatery, Auckland CBD
08.2017 - 03.2018

Bachelor of Arts - Psychology

Massey University

Certificate - Health & Well-being

Manukau Institute of Technology

Certificate - Applied Sport & Recreation

Manukau Institute of Technology

Certificate - Social Services

Manukau Institute of Technology

Certificate - Hospitality

New Zealand Management Academy

High School Education - NCEA Level 1, 2 & 3

Aorere College

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Moana Kapeteni