Moana Maa
Auckland
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
2degrees Sylvia Park
09.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Management Support when needed for other stores especially for transitions and training ;purposes.
- Training support for new RSPs when required
Team Improvement Manager
Beak & Johnston
10.2015 - 10.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-day-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed on-site evaluations, internal audits and customer surveys.
- Proceed timecards on a weekly basis.
- Managed performance on each line and collected data to help improve throughput.
Supervisor
The Warehouse
11.2010 - 12.2014
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set overall vision and provided team leadership.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Education
High School Diploma -
Southern Cross Campus
12.2010
Skills
- Staff Management
- Procedure Implementation
- Strategic planning
- Business planning
- Key Performance Indicators
- Verbal and written communication
- Improvement initiatives
- Coaching and mentoring
- Operations management
- Problem-solving
- Customer service
- Sales expertise
- Customer experience
- Customer service and engagement
- Retail operations
- Store organization
- Time management
- Attention to detail
- POS systems
- Employee scheduling
- Hiring and training
- Employee coaching
- Flexible schedule
- Incident reports
- New hire training
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Employee motivation
- Goal setting
- Training management
Certification
- Fire Warden Certificate
- First Aider (Renewal required)
- New Supervisor
- Train the trainer
- HACCP
- CCP
- Cert 4 Management
- First Contact
Timeline
Assistant Store Manager
2degrees Sylvia Park
09.2022 - Current
Team Improvement Manager
Beak & Johnston
10.2015 - 10.2021
Supervisor
The Warehouse
11.2010 - 12.2014
- Fire Warden Certificate
- First Aider (Renewal required)
- New Supervisor
- Train the trainer
- HACCP
- CCP
- Cert 4 Management
- First Contact
High School Diploma -
Southern Cross Campus
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