Moana Ruka
Papakura,AUK
Summary
Proactive Housekeeper Manager with extensive experience in maintaining cleanliness, coordinating special projects, and managing inventory control. Proven success in increasing guest satisfaction and streamlining daily operations through effective scheduling and delegation. Skilled in customer service, health and safety compliance, and fostering strong teamwork within hospitality environments. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. An individual with strong attention to detail. Innovative Manager Housekeeper with proven record of success in managing a small teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
27
27
years of professional experience
Work History
Housekeeper Manager
Lynne Erceg
1997.04 - Current
- Collaborated with other colleagues to ensure seamless guest experiences throughout their stay at the property.
- Maintained open lines of communication between property owner and staff, fostering strong teamwork within the household.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
- Coordinated special projects such as deep cleans or renovations, ensuring minimal disruption to guests during these processes.
- Increased customer satisfaction ratings by consistently exceeding expectations in room preparation and presentation.
- Streamlined daily operations for increased efficiency through effective scheduling and delegation of tasks.
- Managed inventory control, ensuring adequate supplies were available while minimizing costs through efficient purchasing practices.
Education
Skills
- Housekeeping knowledge
- Customer service focus
- Workload prioritization
- Health and safety compliance
- Employee Relations
- Cleaning practices
- Waste disposal
- Folding clean laundry
- Sanitation Standards
- Quality improvements
- Customer Relationship Management
- Guest Relations
- Quality Assurance
- Performance Improvements
Additional Information
I am a reliable individual that has been a Housekeeper Manager for over 27 years with my current employers. I have been privileged to also share my passion for serving people including the elderly and families with children. I am honest in my daily work, a people person and always full of empathy for those that I interact with.
Sports (Rugby Union, Soccer, Netball)
I am a great fan of contact sports. I enjoy watching sports during my free time.
Timeline
Housekeeper Manager
Lynne Erceg
1997.04 - Current
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