Moana Singh
Mount Wellington,New Zealand
Summary
Dynamic professional with extensive experience at The Warehouse Group Ltd, specializing in customer service and team leadership. Demonstrated ability to enhance performance while ensuring health and safety compliance. Proficient in cash handling and POS systems, consistently achieving high customer satisfaction ratings. Strong communication and problem-solving skills drive successful outcomes.
Overview
4
4
years of professional experience
Work History
Service Desk
The Warehouse Group Ltd
06.2023 - Current
- Answering all customer enquiries via in-person, telephone and email.
- Always providing fast and friendly service.
- Providing advice to the processing of returns, exchanges, refunds and transfer of goods.
- Supporting Loss Prevention team by assisting with security measures and ensuring the safety of our store.
- Assisting with the supervision and support of the service area.
- Ensuring the team adheres to the company’s health & safety procedures and protocols.
- Being on feet for long periods of time.
Checkout Team Member
The Warehouse Group Ltd
09.2022 - 06.2023
- Ensuring every customer always leaves the store feeling positive about the service that they have received.
- Always providing fast and friendly service.
- Managing workplace efficiently and to the required standard, and maintaining a tidy and clean hygiene and appearance at all times.
- Being mobile to best respond to the needs of customers.
- Ensuring our workspace is always customer ready and merchandise is always stocked and presented in a planogrammed way.
- Ensuring all health and safety regulations are strictly followed within the store and that all staff comply with such requirements.
- Knowledge of how to use a POS system, cash handling including maintenance of accurate sales and transactions.
- Going above and beyond to ensure maximum shopping experience.
- Assisting in team members excelling in their roles.
- Cash handling.
Checkout Team Member
The Warehouse Group Ltd
07.2021 - 07.2022
- Ensuring the store is open on time, fresh produce preparation has been complete, all necessary cleaning done so the outlet is ready to commence trading.
- Ensuring the wages budget, cost of goods budget, stock takes, banking and turnover are in line and balanced.
- Ordering and stock receiving deliveries.
- Supervision of store assistants (demeanor, dress code ensuring they stick to tanks dress code) and ensuring a remedy for such situations.
- Quality control, implementation of systems procedures and changes as required by area manager.
- Ensuring all health, hygiene and food safety regulations are strictly followed within the store and that all staff comply such requirements.
- Knowledge of how to use a POS system, cash handling including banking and maintenance of accurate sale and transaction records, reconciling same with Eftpos and cash transactions and reports.
- Managing store and staff operations to ensure both are functioning to health and safety regulations.
Education
National Certificate in Business and Financial Literacy Level 4 - Office Reception Services and Problem Solving Techniques, Group Processes and answer Customer Enquiries on Telephone in a wide range of contexts, Customer Service, Text Process Specialized Documents, Listen and Respond to Information Received, Advanced Word Processing, Proposals, Computer Spreadsheets to provide a Solution for Organizational Use, Computerized Payroll and Related Administration records using Payroll Software, Relational Databases for Organizational Use, Revenue Statement and Balances Sheets, Business-related services offered by Financial Institutions and Services for a New Zealand Entity
Quantum Education Group
Tauranga03.2015
Diploma in Applied Computing Level 5 - Programming, Professional skills, Information Technology Infrastructure, Software, Electronics, Behavioral science, Multimedia, Statistics for science
Bay of Plenty Polytechnic
Tauranga11.2014
Skills
- Performance improvement support
- Time and stress management
- Persistence
- Task completion
- Outcome-focused approach
- Customer service excellence
- Cash handling expertise
- POS system proficiency
- Health and safety compliance
- Loss prevention strategies
- Inventory management
- Workplace organization
- Team leadership
- Customer service
- Effective communication
- Problem solving
- Customer relationship management
References
- Ina Taoro, SWAS 2IC - The Warehouse, Lunn Ave, 0212645865
- Herepo Henry, SWAS Manager - The Warehouse, Lunn Ave, 0211158119
- Christine Lisipatama, Apparel 2IC – The Warehouse, Lunn Ave, 0211783197
- Bhavini Patel, Apparel Manager – The Warehouse, Lunn Ave, 02102710304
Activities
In my leisure time I like to do baking and experimenting with new recipes, outdoor activities such as nature walking trails, hiking, sports and camping, arts & craft and listening to music.
Affiliations
- Cooking/baking
- Outdoor activities
- Gym
- Reading
- Music
Accomplishments
- Improving processes
- Solving complex problems
- Implementing efficient systems
- Training others in new skills or procedures
- Introducing new ideas that brought innovation to the company
- Saving time through more efficient methods.
Languages
English
Full Professional
References
References available upon request.
Timeline
Service Desk
The Warehouse Group Ltd
06.2023 - Current
Checkout Team Member
The Warehouse Group Ltd
09.2022 - 06.2023
Checkout Team Member
The Warehouse Group Ltd
07.2021 - 07.2022
National Certificate in Business and Financial Literacy Level 4 - Office Reception Services and Problem Solving Techniques, Group Processes and answer Customer Enquiries on Telephone in a wide range of contexts, Customer Service, Text Process Specialized Documents, Listen and Respond to Information Received, Advanced Word Processing, Proposals, Computer Spreadsheets to provide a Solution for Organizational Use, Computerized Payroll and Related Administration records using Payroll Software, Relational Databases for Organizational Use, Revenue Statement and Balances Sheets, Business-related services offered by Financial Institutions and Services for a New Zealand Entity
Quantum Education Group
Diploma in Applied Computing Level 5 - Programming, Professional skills, Information Technology Infrastructure, Software, Electronics, Behavioral science, Multimedia, Statistics for science
Bay of Plenty Polytechnic