Moana Smither
Dunedin,Dunedun
Summary
Driven by a commitment to excellence, I leveraged my product knowledge expertise and strong communication skills at Haircare Market to enhance customer satisfaction and drive sales. Demonstrating reliability and a professional appearance, I successfully increased repeat business, contributing significantly to the store's revenue growth.
Overview
1
1
year of professional experience
Work History
Retail Worker
Haircare Market
Otago Dunedin
05.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
- Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
- Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls and emails to provide product information, features and benefits.
- Worked with loss prevention in monitoring shopper behavior.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
None -
Waitara High School
Waitara, TKISkills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Store maintenance
- Professional Appearance
- Stock replenishment
- Display Maintenance
- Merchandise Display
- Product Knowledge Expertise
- Shipment Receiving
- Loss Prevention
- Order Processing
- Sales Promotion
- Sales proficiency
- Loss prevention awareness
- Cross-selling strategies
- Customer Assistance
- Cash Register Operation
- Complex Problem-Solving
- POS Systems
- Complaint Handling
- POS System Operation
- Conflict resolution techniques
- Payment Processing
- Upselling strategies
- Inventory Tracking
- Brand representation
- Retail transactions processing
- Product Merchandising
- Type sales techniques
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Honest and Dependable
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Creative Thinking
- Positive Customer Engagement
- Organization
- Flexible Hours
- Decision-Making
- Goal-Driven
- Cash Handling
- Engaging with Diverse Customers
- Relationship Building
- Inventory and Stocking
- Store Organization
- Safety and Cleanliness Standards
- Product Knowledge
- Store Opening and Closing
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Team Leadership
- Basic Mathematics
- Exceeding Customer Expectations
- Ability to Lift 40 pounds
- Item Ticketing and Pricing
- Merchandising and Display
- Staff Support
- Register Opening and Closing
- Inventory Management
- POS Software
- Sales and Promotions
- Retail Merchandising
- Store Policies and Procedures
- Cash Drawer Management
- Speech Clarity
- Product and Service Sales
- Computer Proficiency and Microsoft Office
- Meeting Sales Goals
- Product Demonstrations
- Microsoft applications proficiency
- Sales floor organization
- Customer Needs Assessment
- Documentation And Reporting
- Informed Product Selections
- Gift Wrapping
- Security Practices
- Brand Promotion
- Retail Metrics and Goals
- Order Management
- Merchandise Receiving and Handling
Timeline
Retail Worker
Haircare Market
05.2023 - Current
None -
Waitara High School