Moana Te Kaawa
Rotorua,BOP
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Duty Manager
Ambrosia Restaurant & Bar
05.2022 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Waitress
Energy Event Centre
06.2018 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Western Heights High School
Rotorua, NZSkills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Cash Management
Timeline
Duty Manager
Ambrosia Restaurant & Bar
05.2022 - Current
Waitress
Energy Event Centre
06.2018 - 01.2021
Western Heights High School
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