- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- Food Tourism
- Adventure Travel
- Photography
Moanamei Figiel
Auckland
Summary
Accomplished Customer Service Representative with a proven track record at Costco Wholesale NZ, excelling in conflict resolution and customer satisfaction. The ability to lead shifts, think fast and take on tasks given with excellence. Recognized for outstanding customer service and problem-solving abilities, significantly boosting loyalty and repeat business. Organized, detail-oriented, and experienced in handling daily account and inventory management.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Costco Wholesale NZ
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated problems efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Retail Sales Worker (Gateway Intern)
The Warehouse WestCity
03.2021 - 04.2021
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Henderson High School
Henderson, NZ11-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Conflict resolution
- Product knowledge
- Coordination
- Staff training
- Follow-up skills
- Customer satisfaction measurement
Interests
Timeline
Customer Service Representative
Costco Wholesale NZ
09.2022 - Current
Retail Sales Worker (Gateway Intern)
The Warehouse WestCity
03.2021 - 04.2021
High School Diploma -
Henderson High School
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