Moe Imai
Mount Cook,Wellington
Summary
Kia Ora, I am Moe Imai and I am 18 years old and I am a dynamic team player with a proven track record in customer service and problem-solving, taught at Cornwall Park Creamery. I excelled in multitasking and organization, significantly enhancing customer experience through effective communication and food allergy awareness. I demonstrate strong work ethics and attention to detail, fostering positive relationships and ensuring health and safety standards. I will always motivate others to do their best.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Cornwall Park Creamery
Epsom, Auckland
09.2022 - Current
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Greeted customers and provided friendly customer service.
- Brewed and served coffee and tea with preferred add-ins.
- Consistently interacted warmly with customers to enhance brand perception.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Processed transactions efficiently on cash register.
- Performed opening and closing duties such as counting money, organizing supplies.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Cinema Worker
Events Cinema
Mount Albert, Auckland
09.2022 - 10.2022
- Collected and took out garbage from concession stand and bathroom bins.
- Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
- Managed ticket sales operations, ensuring efficient customer service and accurate financial transactions.
- Enforced age restrictions and movie ratings, ensuring compliance with legal and company policies.
- Cleaned auditoriums after each movie was shown.
- Swept food, debris and trash off of lobby and movie room floors.
- Greeted and assisted customers to foster positive experiences.
- Maintained positive working relationship with fellow staff and management.
Education
Foundation Studies
Massey University
Wellington06-2025
High School Diploma -
Epsom Girls Grammar
Auckland11-2023
Barista Training
STAR COURSE
Auckland07-2022
Skills
- Food allergy awareness
- Team player attitude
- Clear communication
- Team collaboration
- Health and safety
- Phone etiquette
- Problem-solving
- Attention to detail
- Strong work ethic
- Customer service
- Time management
- Multitasking and organization
- Positive Attitude
Languages
Japanese
Native/ Bilingual
Timeline
Front of House Employee
Cornwall Park Creamery
09.2022 - Current
Cinema Worker
Events Cinema
09.2022 - 10.2022
Foundation Studies
Massey University
High School Diploma -
Epsom Girls Grammar
Barista Training
STAR COURSE
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