Moeez Adil

As the owner and operator of a successful kebab store in Auckland, I was responsible for overseeing all aspects of the business, ensuring its growth, profitability, and reputation for quality. My role encompassed strategic planning, daily operations, and team management, all aimed at delivering exceptional customer experiences.

Key Responsibilities:

• Business Management: Directed all facets of the store's operations, including budgeting, financial reporting, and cost control, leading to consistent profitability.
• Staff Leadership: Recruited, trained, and managed a dedicated team, fostering a collaborative environment that reduced staff turnover and enhanced service quality.
• Customer Service Excellence: Implemented customer feedback systems, resulting in improved satisfaction and repeat business.
• Inventory & Supply Chain Oversight: Managed inventory levels, negotiated with suppliers, and ensured timely stock replenishment, minimizing waste and ensuring product availability.
• Compliance & Quality Assurance: Ensured adherence to all health and safety regulations, achieving high scores in health inspections and maintaining strict food safety standards.
• Marketing & Community Engagement: Developed promotional strategies and engaged with the local community, increasing brand visibility and customer loyalty.

• Ensuring products flow efficiently and cost effectively through the Supply Chain
• Applying key aspects of supplier management and relationships to drive maximum benefit
• Maximising the inflow margin as we purchase the product, understanding COGS reduction levers and building a buy for less plan.
• Identifying sales trends to make forecasting decisions
• Understanding basic concepts and calculations fundamental to commercial acumen at The Warehouse Group
• Using our range/price/brand matrices to build customer centric ranges

• Initiated customer conversations to determine buying preferences.
• Answering questions regarding store policies while addressing customer concerns.
• Conducted inventory and coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Increased sales by offering advice on purchases and promoting additional products.

• Worked flexible schedules and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Maintaining secure cash drawers and promptly resolving discrepancies in daily totals.
• Sanitized dining ware and kitchen equipment according to health code standards.