Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Mohamed Mohamed

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Team Member

Countdown
02.2022 - Current
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Streamlined communication channels for improved customer interactions and faster issue resolution.
  • Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.
  • Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
  • Expedited order processing to ensure timely deliveries and reduce wait times for customers.
  • Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.

Kitchen Hand

Nando's Restaurant
01.2020 - 02.2022
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.

Education

High School Diploma -

Ballajura Community College
Perth, Western Australia
12.2015

Skills

  • Inquiry management
  • Service Documentation
  • Account updating
  • CRM Software
  • Customer Complaint Resolution
  • Call flow maximization
  • Customer Service
  • Cash Handling
  • Assertiveness
  • Data Entry
  • Customer Focus
  • Quality Assurance Controls

Languages

English
Native or Bilingual

Additional Information

Referees details available upon request.

Timeline

Customer Service Team Member

Countdown
02.2022 - Current

Kitchen Hand

Nando's Restaurant
01.2020 - 02.2022

High School Diploma -

Ballajura Community College

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Mohamed Mohamed