MOHAMED SHABIR
Papatoetoe,New Zealand
Summary
Dynamic L3 System Engineer with proven expertise at Kordia in hybrid infrastructure management and endpoint security. Successfully led server migrations, enhancing security posture and operational efficiency. Skilled in automation and ITIL practices, I excel in delivering high-quality support and achieving compliance in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
L3 System Engineer
Kordia
Auckland, New Zealand
02.2023 - Current
- Delivered Level 3 support for Kordia's hybrid infrastructure across New Zealand and Australia, covering on-premises Windows Servers, Microsoft 365, Azure Active Directory, and Exchange Online environments.
- Led server migration projects, successfully upgrading legacy Windows Server environments (2012 R2/2016) to Windows Server 2019/2022, improving security posture.
- Strengthened endpoint protection by monitoring and responding to vulnerabilities identified via Tenable Nessus, CrowdStrike Falcon, and Darktrace platforms.
- Managed system backups and disaster recovery readiness through Veeam Backup & Replication and Datto BCDR solutions, ensuring full data recovery compliance.
- Administered VMware vSphere, vCenter, ESXi, and Horizon VDI systems, optimizing resource allocation and maintaining 99.9% uptime across critical services.
- Deployed, managed, and secured corporate and BYOD devices using Microsoft Intune, Windows Autopilot, and SCCM/MECM software packaging.
- Automated patch management, backup verifications, and daily server maintenance tasks using PowerShell, improving operational efficiency by 30%.
- Proactively monitored infrastructure health and security events through SCOM and SolarWinds, achieving 95% SLA compliance for incident resolution.
- Supported executive stakeholders and VIP users with high-priority, secure IT services, ensuring confidentiality and rapid response times.
- Authored detailed technical documentation, SOPs, and internal knowledge base articles to support ITIL-driven service improvement initiatives.
System Engineer
Kuwait National Petroleum Company (KNPC)
, Kuwait
06.2017 - 02.2022
- Administered Active Directory (AD) structures, creating Organizational Units (OUs), managing Group Policies (GPOs), secure file permissions, and user access controls across enterprise environments.
- Managed SCCM/MECM platforms for remote software deployment, device imaging, and system updates across 500+ endpoints, improving deployment efficiency and endpoint security.
- Spearheaded major OS upgrade projects, migrating enterprise devices from Windows 7/8 to Windows 10/11, enhancing security compliance and device performance.
- Oversaw vulnerability management cycles and firmware patching processes, collaborating with governance teams to maintain full IT infrastructure compliance.
- Implemented secure VPN setups (BIG VPN), configured hidden Wi-Fi profiles, and issued mobile certificates to secure corporate remote access environments.
- Provided enterprise-level Windows Server administration and desktop/mobile support across head office and refinery locations, ensuring consistent service delivery under SLA conditions.
- Delivered technical support and troubleshooting for LAN/WAN/VPN networking, DHCP reservations, and print server management through Active Directory.
- Monitored and maintained endpoint security tools, including Lumension Heat Agent, for device lockdown, application control, and policy enforcement.
- Supported critical KNPC applications (IBM Maximo, Oracle HRM, DIMS) and mobile apps (Shaheen), achieving high operational uptime.
- Delivered VIP IT support for C-level executives (CEO, DCEOs), ensuring confidentiality, availability, and fast incident response in high-pressure environments.
System Administrator
Eureka Electronics
, Kuwait
12.2013 - 05.2017
- Managed Windows Server infrastructure (Active Directory, DNS, DHCP, Exchange 2007/2013) across multi-branch environments, ensuring secure authentication and communication.
- Administered VMware vSphere 6.5 environments, provisioning and optimizing virtual machines for critical business applications and services.
- Implemented and maintained Symantec Backup Exec and Windows Server Backup solutions, achieving full backup integrity and disaster recovery readiness.
- Led server patch management, firmware upgrades, and preventive maintenance cycles, strengthening server reliability and minimizing downtime.
- Delivered L2/L3 technical support via RDP, DameWare, and VNC, rapidly resolving system and user incidents within SLA targets.
- Delivered technical support for LAN/WAN/VPN network configurations, maintaining secure, stable connectivity across branch and remote locations.
- Maintained high system security standards through Active Directory access restrictions, privilege management, and server hardening practices.
- Supported Oracle Client (8, 9, 10g) installations and configurations for internal enterprise application usage.
- Administered and supported Siemens VoIP systems and ATIS voice recording servers, ensuring uninterrupted corporate communication channels.
- Produced comprehensive documentation covering server architecture, network configurations, backup policies, and disaster recovery plans.
IT Support Engineer
Soft-line Technology
, Kuwait
02.2013 - 12.2013
- Delivered L1/L2 desktop and server support across client sites, including installation, configuration, and troubleshooting of Windows 7/XP operating systems.
- Diagnosed LAN/WAN connectivity issues, router/switch configuration errors, VPN setup, and DNS conflicts, restoring secure and stable networks.
- Provided remote support via RDP, DameWare, and VNC tools, maintaining high first-call resolution rates and minimizing user downtime.
- Configured and deployed Microsoft Outlook accounts, SQL Express databases, and Autodesk applications, ensuring smooth operational readiness.
- Conducted hardware replacements, OS reimaging, and driver installations for desktops and laptops, extending device life cycles and reducing incident rates.
- Maintained service request records via internal Helpdesk portals, following ITIL-aligned ticket-based workflows and escalation processes.
- Supported Windows patch management and antivirus updates across user endpoints, ensuring systems were secure and compliant with corporate policies.
IT Support & Designer
Trust Technologies
, Kuwait
02.2013 - 06.2013
- Supported LAN/WAN network configuration, IP management, router/switch deployment, and VPN setup across multiple branch locations.
- Provided full-cycle PC imaging, hardware troubleshooting, and OS rebuilds using standard IT tools and remote assistance platforms (VNC, MSRA).
- Delivered remote and onsite support for end-user issues, including software errors, printer setup, and network drive access.
- Designed and produced marketing content (brochures, web assets) for the TIES Centre while concurrently delivering IT desktop support.
- Assisted with Active Directory user account creation, group policy enforcement, and secure access permission management.
- Documented network configurations, hardware inventories, and IT service records for audit and troubleshooting purposes.
- Participated in IT asset management activities, tagging, tracking, and maintaining hardware/software inventory databases.
Associate Technical Support Executive
HCL Infosystems Limited
, India
06.2011 - 12.2012
- Installed and configured enterprise Windows 7/XP operating systems, applying security updates and performance optimization best practices.
- Conducted LAN/WAN network troubleshooting, patch cabling setups, and workstation relocations to maintain operational infrastructure.
- Supported Helpdesk operations, tracking incidents, logging resolutions, and maintaining SLA-based prioritization under ITIL frameworks.
- Provided peripheral device support, including printer, scanner, and external drive installations across enterprise environments.
- Responded to system incidents involving OS crashes, malware attacks, and critical software errors, ensuring fast system recovery.
- Supported new employee onboarding by configuring hardware, setting up profiles, and administering initial software setups.
- Assisted in software deployment projects across departments, ensuring standardized applications and compliance with IT policies.
Education
Bachelor of Science - Computer Science
Pondicherry University
India01.2011
Skills
- Hybrid infrastructure management
- Azure Certified AZ-104
- Cloud infrastructure
- VMware management
- GitLab CI/CD
- Vulnerability management
- Incident resolution
- Active Directory administration
- Virtualization technologies
- Microsoft 365 administration
- Endpoint security and vulnerability
- management
- Automation and scripting
- ITSM ServicesNow, BMC, SAP
- Backup and disaster recovery solutions
- Networking and VPN configuration
- Monitoring and alert management
- Change management processes
- Agile collaboration (Jira)
- Cloud infrastructure management
- ITIL framework expertise
Certification
- Microsoft Certified: Azure Administrator Associate Certification AZ-104 (2026)
- Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure (2019)
- Microsoft Certified Solutions Associate (MCSA): Windows Server 2008 / Upgraded Skills to 2012 & 2016
- Microsoft Certified IT Professional (MCITP): Server Administrator (Active Directory Configuration)
- CompTIA A+: Certified (220-901 & 220-902)
- ITIL Foundation Certificate: Service Management (ITIL v4 equivalent for resume purposes)
- Microsoft Certified
Work Eligibility
New Zealand PR (Eligible to work in New Zealand without restrictions)
Availability
Available to commence work with a four-week notice period
Key Projects
- Hybrid cloud deployment at Kordia
- Windows Server upgrade and infrastructure modernization
- Vulnerability management and threat mitigation
- Enterprise backup and disaster recovery (DR) readiness
- Application deployment efficiency
- VMware Horizon VDI optimization
- Remote workforce enablement during transition periods
- VIP executive support delivery at KNPC
Timeline
L3 System Engineer
Kordia
02.2023 - Current
System Engineer
Kuwait National Petroleum Company (KNPC)
06.2017 - 02.2022
System Administrator
Eureka Electronics
12.2013 - 05.2017
IT Support Engineer
Soft-line Technology
02.2013 - 12.2013
IT Support & Designer
Trust Technologies
02.2013 - 06.2013
Associate Technical Support Executive
HCL Infosystems Limited
06.2011 - 12.2012
Bachelor of Science - Computer Science
Pondicherry University