Mohammad Abu Nasar Mallick
Queenstown,CAN
Summary
Assistant Manager experienced in hospitality and retail operations. Led teams to optimize daily processes and enhance service standards through effective training and resource management. Focused on fostering collaboration and driving operational efficiency to achieve business objectives.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
The Warehouse
Queenstown
06.2026 - Current
- Managed daily operations and maintained high service standards to align with business goals and improve guest satisfaction.
- Led operations and hospitality teams in hotel and retail environments, enhancing service delivery and operational efficiency.
- Assisted in management at The Warehouse Queenstown, demonstrating leadership, organization, and problem-solving skills to support team performance.
Senior Housekeeping Supervisor
Rendezvous Heritage Hotel
Queenstown, NZ
03.2026 - 07.2026
- Currently working as a Senior Housekeeping Supervisor at Rendezvous Heritage Hotel.
- Supervising housekeeping operations and supporting daily hotel management activities.
- Managed dual responsibilities as Houseman and Housekeeping Supervisor, ensuring seamless operation across departments.
- Supervised housekeeping staff to maintain high cleanliness standards in guest rooms.
- Coordinated daily cleaning schedules to optimize workflow and efficiency among team members.
- Coordinating team tasks and maintaining smooth operations during busy periods.
- Training and supporting housekeeping staff to maintain company standards.
- Inspected guest areas regularly for quality assurance and adherence to hotel policies.
- Coordinated daily cleaning schedules, enhancing workflow and ensuring timely completion of tasks.
- Received Employee of the Month recognition for outstanding performance, reliability, and dedication.
- Trained new employees on cleaning procedures and safety protocols, fostering compliance and promoting a safe work environment.
Housekeeping Supervisor
Grand Millennium Hotel
Auckland, NZ
06.2023 - 03.2026
- Maintained high cleanliness and presentation standards in guest rooms and hotel areas.
- Ensured cleanliness and presentation standards in guest rooms and hotel areas, contributing to overall guest satisfaction.
- Consistently completed tasks efficiently in a fast-paced hotel environment.
- Delivered excellent guest service and contributed to positive guest experiences.
- Collaborated with team members to meet and exceed daily operational targets, enhancing team efficiency.
- Collaborated with team members to complete daily tasks and ensure smooth operations. with team members to achieve daily operational targets.
- Demonstrated leadership skills which helped progress into a supervisory role.
- Provided training and support to new team members.
- Recognised by management for strong work ethic and attention to detail.
Room Attendant
Four Season Hotels & Resort
Doha, QA
03.2021 - 03.2023
- Maintained high standards in room cleanliness and guest satisfaction, supporting smooth operations in a busy hotel environment.
- Demonstrated reliability through consistent attendance and punctuality in the workplace., efficiency, and maintaining excellent housekeeping standards.
- Advanced from Room Attendant to Housekeeping Supervisor through demonstrated performance and leadership skills.
Room Attendant
Pullman Hotel
New Delhi, IN
03.2021 - 10.2021
- Reported maintenance issues promptly to ensure guest safety and satisfaction.
- Managed daily operations and ensured smooth workflow.
- Collaborated with team members to achieve project goals.
- Implemented process improvements to increase efficiency.
- Cleaned guest rooms thoroughly to ensure high cleanliness standards. to maintain high standards of cleanliness and comfort.
- Replenished supplies such as towels and toiletries in guest areas to maintain service quality. such as towels, toiletries, and linens in guest areas.
- Organized cleaning supplies and equipment for easy access and efficient workflow. and equipment for efficient workflow and accessibility.
- Reported maintenance issues promptly to ensure guest safety and comfort. promptly to ensure guest safety and satisfaction.
Education
Bachelor in Hotel Management -
Nshm knowledge campus
Kolkata, IndiaCommerce - High School Diploma -
b sukhdeo narayan college
Dhanbad, India10th standard -
guru givind singh public school
Dhanbad, IndiaSkills
- Guest Service Management
- Customer Service Expert
- Quality Assurance
- Quality Control Expert
- Attention to Detail Expert
- Compliance Regulations Expert
- Safety Protocols Expert
- Training and Development Expert
- Team Management Expert
- Task Delegation Expert
- Daily operations
- Leadership Expert
- Team leadership
- Performance Monitoring
- Performance evaluations
- Guest satisfaction
- Conflict resolution
- Problem Solving Expert
- Process improvement
- Problem solving
- Adaptability Expert
- Teamwork Expert
- Communication Expert
- Effective communication
- CRM management
- Multi-tasking Expert
- Time Management Expert
- Resource Allocation Expert
- Inventory Management Expert
- Staff Training
- Team building
- Guest Service Management
- Team building
- Compliance
- Performance Monitoring
- Hospitality Management
- Performance evaluations
Certification
Employee of the Month, Grand Millennium Auckland, 01/01/26
Accomplishments
- Successfully supervised housekeeping operations and supported hotel management during evening shifts.
- Managed daily team coordination to ensure rooms were cleaned and prepared on time.
- Maintained high cleanliness and guest satisfaction standards.
- Assisted in handling guest concerns and resolving issues professionally.
- Trained and guided new housekeeping staff members.
- Helped improve team efficiency and workflow during busy periods.
- Managed hotel operations independently during manager absences.
- Consistently met deadlines in fast-paced hotel environments.
- Demonstrated strong leadership and problem-solving abilities.
- Built positive relationships with guests and team members.
- Created and implemented strategies to enhance employee engagement and morale.
- Assisted in conflict resolution and provided support to team members.
- Managed project timelines and delivered results on schedule.
- Monitored industry trends to align strategies with market demands.
- Utilized project management software to streamline tasks and communication.
- Established best practices for operational efficiency and effectiveness.
- Collaborated with cross-functional teams to innovate and solve complex problems.
- Supported recruitment efforts by participating in interviews and candidate evaluations.
- Prepared reports and presentations to communicate progress and outcomes.
- Engaged in continuous learning to stay updated on industry standards and practices.
- Coordinated team-building activities to foster a collaborative work environment.
- Facilitated onboarding processes for new employees to ensure a smooth transition.
- Implemented feedback mechanisms to gather insights for organizational improvement.
- Promoted a positive and inclusive workplace culture through various initiatives.
Languages
- Arabic
- Hindi
- English
Personal Information
- Title: Assistant Manager
- Date of Birth: 06/15/97
- Nationality: Indian
- Visa Status: Open Work Visa
Hobbies and Interests
- Housekeeping Supervisor
- Customer service and communication
- Team leadership
- Organising and planning
- Learning new skills
- Problem-solving
- Time management
- Meeting new people
- Working in fast-paced environments
- Travel and cultural experiences
- Fitness and wellbeing
- Technology and digital learning
- Food and community
- Hospitality and guest
Timeline
Assistant Manager
The Warehouse
06.2026 - Current
Senior Housekeeping Supervisor
Rendezvous Heritage Hotel
03.2026 - 07.2026
Housekeeping Supervisor
Grand Millennium Hotel
06.2023 - 03.2026
Room Attendant
Four Season Hotels & Resort
03.2021 - 03.2023
Room Attendant
Pullman Hotel
03.2021 - 10.2021
Bachelor in Hotel Management -
Nshm knowledge campus
Commerce - High School Diploma -
b sukhdeo narayan college
10th standard -
guru givind singh public school