Mohammad AL-Omari
Nelson,NSN
Summary
A hardworking, motivated and enthusiastic outlet manager with excellent customer communications skills I am sure to exceed your customer's expectations. My leadership style is to always lead by example in observing standards, rules and regulations. I have a real customer's service Experience. I am able to ensure strict compliance with the highest standards. I am not only a strong leader but I am also a good team player who has the experience required to create a stimulating, positive and energetic working atmosphere. Right now, I am eager to further develop my career with a leading company, and I am looking for a suitable position with an employer who is looking to recruit the best and brightest people.
Overview
5
5
years of professional experience
Work History
Outlets Manager
LACOSTA Hotel - Aqaba
09.2020 - 09.2023
- Responsible for leading by example by demonstrating high standards of customer service at all times with strong food and Beverage knowledge
- Creates a healthy and fair atmosphere in where personnel can work with maximum productivity and happily
- Is responsible for setting up & maintaining On-going training programs in the department
- To maintain a day-to-day basis the standards and policies of F&B department
- Controls and analyses permanently: Quality levels of production and presentation, guest Satisfaction
- Controls the quality standard of food & beverage in the entire operation
- Handles all administration regarding F&B department
- Makes sure all operation equipment are cleaned and polished on a sufficient amount for the operation
- Follows up the daily occupancy and take necessary action for service
- Deals with guest complaints
- Ensures that the budgeted profit is achieved.
Restaurant supervisor
LACOSTA Hotel - Aqaba
03.2019 - 09.2020
Restaurant Captain
LACOSTA Hotel - Aqaba
01.2019 - 03.2019
Restaurant waiter
Grand tala bay resort - Aqaba
06.2018 - 12.2018
Education
Skills
- Outdoors (Pool & beach Restaurants)
- Lounges & Bars
- Banquet
- Main Restaurants
- Making decisions and solving problems
- Ability to quickly engage with others
- Trouble-shooting any problems that may arise
- Mentally tough enough to be able to work long hours in a stressful environment
- Leadership Skills
- Food and beverage management
- Taking responsibility for personal development
Importanttrainings
- Train the Trainer
- Lessons in Leadership
- Computer Course (Word, Excel, PowerPoint, Outlook Windows and Internet applications)
- Bridging the Motivation Gap
- Up Selling Techniques
- Achieving Excellence in Food and Beverage Services (Generating excellence and restaurant revenues) (IFH)
- Basic Food Hygiene
- Lobster Ink
- Knowledge of working in five-star hotels and restaurants
AREAS OF EXPERTISE
• Outdoors (Pool & beach Restaurants)
• Lounges & Bars
• Banquet
• Main Restaurants
References
Available upon request
Timeline
Outlets Manager
LACOSTA Hotel - Aqaba
09.2020 - 09.2023
Restaurant supervisor
LACOSTA Hotel - Aqaba
03.2019 - 09.2020
Restaurant Captain
LACOSTA Hotel - Aqaba
01.2019 - 03.2019
Restaurant waiter
Grand tala bay resort - Aqaba
06.2018 - 12.2018
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