Mohammad Tanveer
Auckland,AUK
Summary
Results-driven professional with extensive experience in customer service and facilities operations management. Proven ability to manage building systems, uphold energy objectives, and lead high-performance teams. Strong time management and problem-solving skills, with a focus on accountability and initiative. Committed to exceeding targets and fostering organizational growth through effective relationship-building and teamwork.
Overview
9
9
years of professional experience
Work History
FACILITIES MANAGER
Auckland harbour suites
Auckland, AUK
03.2023 - Current
- Oversaw daily operations and maintenance of hotel building, ensuring compliance with health and safety regulations.
- Implemented preventive maintenance schedules, resulting in 20% increase in equipment uptime.
- Conducted safety audits and risk assessments, achieving ISO 45001 certification.
- Coordinated emergency preparedness drills and updated evacuation procedures to enhance safety protocols.
- Managed vendor contracts for cleaning, security, HVAC, and landscaping services.
- Negotiated service contracts saving over £30,000 annually while maintaining service quality.
HOUSEKEEPING MANAGER
Minor Hotels
07.2019 - 03.2023
- Skills:
- High Standard of cleanliness and punctuality.
- Exceptional communication skills & Guest acumen.
- Professional demeanour.
- Ability to set a positive example for staff.
- Strong knowledge of improving service performance.
- Develop strategies to establish and maintain positive workplace.
- Demonstrate and apply Knowledge of costing for an activity within.
- Plan organize and record business meetings.
- Explain and apply strategic management concept.
- Responsibilities:
- Responsible for the overall operations of the Housekeeping Department.
- Oversee the daily operations of HK Department.
- Results oriented.
- Maintaining cleaning Standards.
- Morning Briefings.
- Staff Management.
- Common area inspections
HOUSEKEEPING SUPERVISOR
Minor Hotels
01.2019 - 07.2019
- Responsibilities:
- Check rooms to ensure standard and cleanliness levels are maintained to a high Standards.
- Accurate allocation of work to all cleaners.
- Work in efficient and productive manner.
- Deal with any cleaning issues raised by Guests.
- Adhere to and understand the Housekeepers model.
- Carry out any other duties as directed by Manager.
NIGHT AUDITOR
Auckland Harbour Oaks
03.2018 - 01.2019
- Responsibilities:
- Check in Guests, answer phone calls and take reservations.
- Respond to guest complaints, requests, and queries.
- Process invoices.
- Reconcile accounts.
- Balance the cash drawer and log receipts.
- Investigate and resolve out of balance accounts.
- Keep accurate financial records and ledgers.
- Help prepare for forecast and audits.
ROOM ATTENDANT
Auckland Harbour Oaks
05.2016 - 05.2018
- Responsibilities:
- Offer professional, friendly, and engaging service.
- Clean all assigned guestrooms.
- Sign in and out master keys daily.
- Maintain proper usage of cleaning supplies and equipment.
- Update and record all cleaned rooms.
- Return and properly tag all lost and found articles in the housekeeping office.
- Other duties as assigned.
Education
New Zealand Diploma - Business Level-6
Aspire 2
01.2017
Diploma - Business Management Level-5
Concordia Institute
01.2016
Skills
- Problem solving
- Team collaboration
- Customer service
- Organizational skills
- Self-motivation
- Computer proficiency
- Microsoft Office expertise
- Time management
- Efficiency and speed
- Initiative and resourcefulness
- Quick learner
- Attention to detail
- Multitasking ability
- Interpersonal communication
- Preventive maintenance
- Vendor management
- Health and safety
References
References are available on request
References
References available upon request.
Timeline
FACILITIES MANAGER
Auckland harbour suites
03.2023 - Current
HOUSEKEEPING MANAGER
Minor Hotels
07.2019 - 03.2023
HOUSEKEEPING SUPERVISOR
Minor Hotels
01.2019 - 07.2019
NIGHT AUDITOR
Auckland Harbour Oaks
03.2018 - 01.2019
ROOM ATTENDANT
Auckland Harbour Oaks
05.2016 - 05.2018
New Zealand Diploma - Business Level-6
Aspire 2
Diploma - Business Management Level-5
Concordia Institute
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