Mohammed Alayoobi

Senior Sales Specialist

Etisalat

08.1990 - 02.2020

Understanding the client requirements and then customizing the product/ services as per their needs.
Providing pricing and delivery information and promoting sales, creating invoice, reports for the same.
Ensuring efficiency in the team performance by setting target on a daily basis.
Ensure quality customer services to meet local and global expectations of customers
Ensuring proper serving and after sales support to clients and Maintaining relationships with existing customers in person and emails.
Responsible in processing customer request such as Mobile Number Portability (MNP), Business Ultimate (BU), New Business Ultimate (NBU), Fixed Services such as Landline, Fax, BQS, E-life etc...Etc...
Processing in software CBCM, CIM, Customer Locator etc.
Resolve technical issues processing request in CBCM.
Communicate with technical team and other departments in order to solve technical & sales issues
Escalation of technical issues into L3 level support as needed.
Responsible for corporate sales for SME.
Retain and tailor the requirements of corporate accounts.
Identify and qualify leads by cold calling prospective corporate clients with a view to secure a minimum of but not limited to 4 face-to-face new business meetings per week.
Monitoring market developments to identify the opportunities for business in National Market and maintaining corporate entities satisfaction
Managing a team of commission agents for SME products.
Ensuring efficiency in the team performance on a daily basis.
Evaluate and channelize Business Development throughout in the UAE region.
Ensure quality customer services to meet local and global expectations of members.
Take on the opportunity to be the part of several short terms and long term projects and developed project plan that contributed the performance with better success rates.
Ensuring proper serving and after sales support to clients
Maintaining and developing relationships with existing customers in person and via telephone calls and emails
Establish, maintain and manage overall customer relationship.
Handling of incoming enquiries and converting them into prospective clients.
Contacting prospective customers and discussing their requirements.
Understanding the customer requirements, proposing proper vehicle model, explaining vehicle features & benefits to customers.
Prepare proposals in line with the company pricing policy and follow up with clients.
Achieving all revenue targets & objectives in line with the Area Business Plan.
Developing and maintain successful business relationship with all prospects.
Join daily internal sales meeting with colleagues and the Territory Sales Manager to validate our Sales strategy, exchange information and plan the next actions.
Coordinating with the company staff to ensure utmost client satisfaction.
Closely monitoring the up and downs in the market, gathering of information about the competition and updating the same to the higher authorities.
Plenty of training courses taken in Etisalat Academy

Summary

Overview

Work History

Freelancer

Senior Sales Specialist

Education

Computer Networking And Telecommunications

Skills

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Timeline

Freelancer

Senior Sales Specialist

Computer Networking And Telecommunications

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