Mohammed Ali

• Developed strategies for problem solving and conflict resolution among team members.
• Conducted regular performance reviews to assess individual team member progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Offered training and support to keep team members motivated and working toward objectives.

Responsibilities:

• Train and coach Business Account Managers for development towards portfolio management.
• Motivate and inspire the team to achieve individual sales targets and business team targets for Account Managers.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Regularly monitor the performance of the sales team and Account Managers, identifying strengths and areas for improvement.
• Provide ongoing coaching, feedback, and support sales team.
• Help team members refine their selling techniques and develop new skills.

• Designed and developed training materials for new employees in the organization.
• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Provided feedback on employee performance based on observed results during training sessions.
• Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
• Facilitated group discussions between participants to promote active engagement in learning activities.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.

• Negotiated terms of sale with customers to maximize profits.
• Maintained accurate records of sales activity including customer contacts, orders, quotes, and payments.
• Established long-term relationships with key accounts by providing superior service levels.
• Collaborated with marketing team on promotional campaigns targeting existing customers as well as new prospects.
• Developed training materials for junior sales representatives on best practices for closing deals.
• Coached junior staff members on effective communication techniques when dealing with customers.

Coached junior staff members on effective communication techniques when dealing with customers.

• Handled customer inquiries and complaints in a timely manner.
• Coached junior staff members on effective communication techniques when dealing with customers.

• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Conducted safety inspections, identified hazards and recommended corrective actions.
• Performed regular audits of the workplace to identify potential risks and took preventive measures.
• Provided training on health and safety topics for employees.
• Investigated incidents, reported findings and proposed preventative measures.
• Monitored hazardous materials storage areas to ensure proper handling techniques were utilized.