Mohammed Ali

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Coordinated resources effectively to meet project deadlines and achieve desired results. .
• Train and develop a high-performing sales team and a team of Business Account Managers.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

• Conducted onboarding sessions to orientate new staff members about company policies and procedures.
• Provided feedback on employee performance based on observed results during training sessions.
• Assisted with the development of online learning modules for remote learners.
• Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
• Facilitated group discussions between participants to promote active engagement in learning activities.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.

• Negotiated terms of sale with customers to maximize profits.
• Maintained accurate records of sales activity including customer contacts, orders, quotes, and payments.
• Established long-term relationships with key accounts by providing superior service levels.
• Collaborated with marketing team on promotional campaigns targeting existing customers as well as new prospects.
• Developed training materials for junior sales representatives on best practices for closing deals.
• Coached junior staff members on effective communication techniques when dealing with customers.
• Led customers through smooth sales processes.
• Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.

Coached junior staff members on effective communication techniques when dealing with customers.

• Handled customer inquiries and complaints in a timely manner.
• Coached junior staff members on effective communication techniques when dealing with customers.
• Processed invoices on a timely basis according to established procedures.
• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Conducted safety inspections, identified hazards and recommended corrective actions.
• Performed regular audits of the workplace to identify potential risks and took preventive measures.
• Provided training on health and safety topics for employees.
• Investigated incidents, reported findings and proposed preventative measures.
• Monitored hazardous materials storage areas to ensure proper handling techniques were utilized.
• Coordinated emergency response drills to test effectiveness of plans and procedures.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.