Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
CustomerServiceRepresentative

Mohammed Altaaf Aiyaz

Petone,Lower Hutt

Summary

Highly adaptable and reliable professional with a strong focus on customer service excellence and team coordination. Demonstrates a proactive approach, effective delegation, and collaborative leadership to ensure time efficiency and cultural awareness in diverse environments. Known for being friendly, confident, and cooperative, with exceptional time-management skills and a commitment to punctuality. Career goals include leveraging these competencies to drive organisational success and enhance customer satisfaction.

Overview

6
6
years of professional experience
2017
2017
years of post-secondary education

Work history

Multi-site Assistant Manager

Full Tank Limited
Richmond & Nelson
01.2024 - 11.2024
  • Worked efficiently to help teams complete construction projects ahead of deadlines.
  • Assisted skilled workers in performing their tasks, improved task execution speed.
  • Managed minor repair works, ensuring uninterrupted project progression.
  • Packaged waste materials properly to ensure environmental compliance.
  • Inspired team to represent brand with enthusiasm by maintaining high standards.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Handled customer queries and returns to ensure satisfaction.
  • Oversaw daily shop operations, ensuring smooth workflow.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
  • Conducted sales training sessions for increased product knowledge amongst staff.
  • Kept staff records regarding holidays, absences and discipline.
  • Enhanced customer service experience by addressing and resolving complaints promptly.
  • Maintained clean and tidy shop floor whilst enforcing health and safety rules.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Delivered excellent customer service by building rapport and providing product information.
  • Boosted team morale with regular constructive feedback sessions.
  • Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
  • Leveraged strong working knowledge of products and systems within [Type] industry.T
  • Leveraged strong working knowledge of products and systems within [Type] industry.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Replenished stock and processed deliveries to maximise product availability.

Store Assistant

Full Tank Limited
Richmond & Nelson
03.2023 - 12.2023
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Boosted product sales by offering selection guidance to customers.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Maintained store cleanliness for an appealing shopping environment.
  • Carried out active selling from initial customer greeting.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Built rapport with new and existing customers to boost client retention.
  • Handled complaints efficiently, ensuring customer satisfaction.
  • Delivered personalised customer service with a smile to promote return custom.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cook/Baker

Tozzetti Nelson Cafe
Nelson
11.2022 - 03.2023
  • Maintained hygiene standards in the kitchen area, ensuring food safety regulations compliance.
  • Assisted in menu planning for special events or occasions at restaurant.
  • Ensured freshness and quality of ingredients, maintaining culinary standards.
  • Presented dishes with creative plating and merchandising.
  • Received and verified food deliveries, placing items in proper kitchen areas or storage.
  • Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
  • Followed precise recipes detailing ingredient requirements and cooking methods.
  • Mentored staff in food preparation and storage best practices.
  • Prepared fresh, enjoyable breakfasts, lunches, afternoon teas and dinners for diners.
  • Communicated closely with service teams to fully understand special orders.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Managed multiple orders simultaneously under high pressure situations, meeting service deadlines successfully.

Cook

KFC
Motueka
05.2022 - 06.2022
  • Encouraged team to keep kitchen organised and stocked with supplies for easy use.
  • Collaborated with other kitchen staff, fostering a team-oriented environment.
  • Used batch cooking equipment to create multiple meal items at once.
  • Correctly operated kitchen equipment, maintaining optimal performance and safety levels.

Mussel Marination

Talley’s
11.2021 - 02.2022

Cook

Denny’s
Porirua
01.2020 - 10.2021

Part-time Stock Taking

RGIS
01.2019 - 06.2019

Education

Hospitality & Tourism -

Whitireia Trades Academy
Wellington NZ

NCEA level 3 UE - undefined

Mana College

Baking - undefined

Whitireia

Skills

  • Friendly
  • Confident
  • Cooperative
  • Self-motivation
  • Customer service orientation
  • Customer service excellence
  • Team coordination
  • Time efficiency
  • Proactive approach
  • Cultural awareness
  • Collaborative leadership
  • Reliability
  • Time-management
  • Effective delegation
  • Coordinated
  • Adaptable
  • Flexible
  • Responsible
  • Punctual

Languages

Hindi
Upper intermediate

Affiliations

  • Socialising, Reading, Gaming, Outdoors

References

References available upon request.

Timeline

Multi-site Assistant Manager

Full Tank Limited
01.2024 - 11.2024

Store Assistant

Full Tank Limited
03.2023 - 12.2023

Cook/Baker

Tozzetti Nelson Cafe
11.2022 - 03.2023

Cook

KFC
05.2022 - 06.2022

Mussel Marination

Talley’s
11.2021 - 02.2022

Cook

Denny’s
01.2020 - 10.2021

Part-time Stock Taking

RGIS
01.2019 - 06.2019

NCEA level 3 UE - undefined

Mana College

Baking - undefined

Whitireia

Hospitality & Tourism -

Whitireia Trades Academy

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Mohammed Altaaf Aiyaz