Mohammed Nasim
Brisbane,Flagstone
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Store Manager
Woolworths Supermarket
01.2020 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Woolworths Supermarket
01.2019 - 01.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Countdown Supermarket
06.2017 - 11.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Countdown Supermarket
01.2017 - 06.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Store Manager
Countdown Supermarket
08.2016 - 12.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Countdown Supermarket
04.2016 - 07.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Xavier College
FijiHigh School Diploma -
Otahuhu College
Auckland, NZEngineering Mechanics
MIT
Manukau, NZSkills
- Corporate Social Responsibility
- Manage Budgets
- Customer Service
- Supply Chain Management
- Inventory Management
- Project Management
- Staff Training
- Mentoring
- Team Leadership
- Google Docs
- Merchandising
- Financial Management
- Business Management Principles
Accomplishments
- Supervised team of 100 staff members. At any one store
- Implementing the Heat Map process in our Seasonal Stores
- Led the store through the Renewal programme fo St Lukes
- Implemented a 24 hour process of introducing new lines on to the shelf for sale.
- Implement an improved timings to do the mark down process in store to sell fast with the lowest amount of price reduction
- Had a direct line with our Senior Management team at Support Office
Additional Information
Have experience in Space for sales management, working very closely with our Category Management team to implement changes to benefits ours stores. Worked closely with our Category managers at Support Office.
Timeline
Store Manager
Woolworths Supermarket
01.2020 - 05.2023
Store Manager
Woolworths Supermarket
01.2019 - 01.2022
Store Manager
Countdown Supermarket
06.2017 - 11.2018
Store Manager
Countdown Supermarket
01.2017 - 06.2017
Store Manager
Countdown Supermarket
08.2016 - 12.2016
Store Manager
Countdown Supermarket
04.2016 - 07.2016
Xavier College
High School Diploma -
Otahuhu College
Engineering Mechanics
MIT
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