Mohammed Raiz Z Khan
Kelston,Glen Eden
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Operations & Logistics Manager
Eunice Taylor 2023 Ltd
05.2023 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Operations & Logistics Manager
Eunice Taylor Ltd
03.2013 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Warehouse Manager
Eunice Taylor Ltd
02.2008 - 02.2013
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed safety programs to protect workers and reduce injuries.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Conducted research to address shipping errors and packaging mistakes.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Organized records of vehicles, schedules and completed orders.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
Warehouse Assistant
Eunice Taylor Ltd
07.2001 - 01.2008
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
Furniture Assembler
Eunice Taylor / Belco Furniture
05.2000 - 06.2001
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Adhered to current health, safety and environmental policies and complied with quality and control standards for furniture assembly.
- Demonstrated manual dexterity and coordinated hand and finger movements to grasp, manipulate and assemble objects necessary to complete diverse furniture projects.
- Identified best strategy for sequencing furniture assembly to maximize number of products available.
- Worked with management to confirm inventory to assemble and completed required pre-assembly reporting.
- Deployed jigs, fixtures, soldering irons, crimping tools and small power tools and operated and tended to medium-duty machines.
Furniture Maker
Samabula Furniture Works
07.1998 - 07.1999
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Collected designated assembly materials from bins, set up work stations per written instructions and inspected own work for accuracy and quality.
- Demonstrated manual dexterity and coordinated hand and finger movements to grasp, manipulate and assemble objects necessary to complete diverse furniture projects.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
- Worked with management to confirm inventory to assemble and completed required pre-assembly reporting.
Hardware Sales Associate
G.M.R Mohammed & Sons Pty Ltd
01.1997 - 06.1998
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Fiji Institute of Technology
Suva, FijiNo Degree - Business Administration And Management
Conerstone Education Centre
Tauranga, NZNo Degree - National Certificate in Electrical Engineering
Open Polytechnic of New Zealand
Lower Hutt, NZSkills
- Defective Product Removal and Disposal
- Product Management
- Client Base Retention
- Billing Systems
- Daily Operations Management
- Import and Export Operations
- Receiving Oversight
- Materials Monitoring
- Establish Rates
- Safety Regulations Implementation
- Regulations Compliance
- Continuous Improvements
- Logistics Oversight
- Coordinate Transportation
- Logistics Processes Planning
- Internal Loss Prevention
- Manage Storage Operations
- Critical Thinking
- Distribution Reporting and Documentation
- Freight Cost Reporting
- Oversee Distribution
- Distribution and Warehousing
- Incoming Shipments Review
- Product Availability
- Inventory Supplies
- Vendor Relationship Management
- Shipping Activity Oversight
- Operations Control
- Documentation
- Maintenance and Repair Orders
- Operations and Logistics
- Carrier Negotiations
- Warehouse Operations
- Shipping and Receiving
- Theft Alarm Monitoring
- Customer Needs Assessments
- Complaint Investigation and Resolution
- Customer Satisfaction
- Warehouse Inspections
- Material Shelving
- Part Repairs and Replacement
- Web-Based Logistics Information Systems
- Domestic Freight Management
Timeline
Operations & Logistics Manager
Eunice Taylor 2023 Ltd
05.2023 - Current
Operations & Logistics Manager
Eunice Taylor Ltd
03.2013 - 04.2023
Warehouse Manager
Eunice Taylor Ltd
02.2008 - 02.2013
Warehouse Assistant
Eunice Taylor Ltd
07.2001 - 01.2008
Furniture Assembler
Eunice Taylor / Belco Furniture
05.2000 - 06.2001
Furniture Maker
Samabula Furniture Works
07.1998 - 07.1999
Hardware Sales Associate
G.M.R Mohammed & Sons Pty Ltd
01.1997 - 06.1998
High School Diploma -
Fiji Institute of Technology
No Degree - Business Administration And Management
Conerstone Education Centre
No Degree - National Certificate in Electrical Engineering
Open Polytechnic of New Zealand
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