Mohi Marsh

• Current member of the Virtual Apps and Desktops (VAD) team.
• Work with and maintain Citrix XenApp/XenDesktop and Citrix Cloud Virtual Apps and Desktops systems
• Experience in using SAFe Agile Framework Methodologies
• Experience in Azure Cloud, Citrix Cloud, Azure DevOps
• Windows Server Infrastructure deployment and administration.
• VMware vSphere experience
• Understanding of Microsoft Active directory and Group Policy Objects.
• Deployment and management of Windows, with Microsoft 365 in a virtual desktop environment.
• Involvement in large-scale desktop deployment and support.
• Ability or desire to mentor, teach and grow the Engineers within the team.
• IT change management.
• Capacity planning.
• Configuration management.
• DevOps automation processes

• Team Leadership:Oversee and lead a team of five Computer Support Technicians.
  Provide guidance, mentorship, and support to team members.
  
• Technical Support:Offer 1st, 2nd, and some 3rd level support for technical issues and requests.
  Collaborate with team members for complex fault diagnosis and escalation.
  Participate in the restoration of technical issues, ensuring timely resolution.
  
• Infrastructure Assistance:Provide hands-on assistance to CIS (Computer and Information Systems) teams during infrastructure outages, upgrades, and maintenance.
  
• Service Request Resolution:Resolve service requests promptly and permanently, adhering to established protocols and standards.
  
• Fault Logging and Documentation:Ensure effective and accurate recording of all customer faults and issues, whether logged through the service desk, phone, email, or in person.
  Document all implementation activities and ensure timely execution.
  
• Communication and Relationship Building:

Maintain key working relationships with Local Camp Leadership and Personnel.
Foster relationships with Contracted Vendors, Service Providers, Project Managers (both visiting and onsite).

• Reporting:Provide regular reports to the Regional Technical Manager (RTM) as required.
  
• Recruitment Support:Assist with recruiting interviews when required, contributing to the selection of qualified candidates.
  

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Interacted and negotiated with vendors and contractors to secure products and services.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Created and terminated user's accounts from start to finish in business applications.
• Oversaw daily performance of computer systems and immediately responded to Type 1, 2 and 3 issues to keep network up and running.
• Built, repaired and installed computer-related hardware based on deployment procedures.